Senior IT Service Management Analyst - SLA & Improvements at شركة نقل المياه Water Transmission الشركة

الوصف الوظيفي:

أحدث معلومات الوظائف من شركة نقل المياه Water Transmission الشركة لمنصب Senior IT Service Management Analyst - SLA & Improvements. If the Senior IT Service Management Analyst - SLA & Improvements الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في شركة نقل المياه Water Transmission الشركة لمنصب Senior IT Service Management Analyst - SLA & Improvements أدناه تتوافق مع مؤهلاتك.

The job holder is responsible for supporting the delivery of IT service management operations by tracking service performance, coordinating with stakeholders, and contributing to the resolution of service-related issues, in order to uphold SLA commitments and enhance user experience across IT services.

Key Functional Accountabilities

• Ensure work is performed based on approved policies, processes, procedures and instructions.
• Identify opportunities for continuous improvement of the systems, practices, cost optimization, and productivity & efficiency improvement.
• Ensures compliance with all applicable laws, rules, regulations, and standards within WTCO and related functions such as but not limited to (HC, HSSE, Risk and Cybersecurity, etc ).
• Escalate problems to ensure case/issue is closed efficiently and in a timely manner.
• Analyze service performance data to identify trends, bottlenecks, and areas for improvement across IT support functions.
• Participate in monitor SLA, OLA, and KPI compliance to ensure services are delivered according to agreed standards.
• Participate in the implementation of service improvement initiatives by providing data insights and recommendations.
• Inform in the development and documentation of service management procedures, workflows, and process updates.
• Coordinate with cross-functional IT teams to follow up on incident resolution, change requests, and problem management activities.
• Prepare regular reports and dashboards that summarize service performance, user satisfaction, and improvement metrics.
• Receive end-user feedback through surveys and interviews to contribute to service quality assessments.
• Document recurring issues and contribute to the knowledge base to enhance الأول line support effectiveness.
• Participate with the service desk and IT operations teams to streamline communication and escalation processes.
• Participate in service review meetings by presenting findings and tracking action items related to service enhancement.

Knowledge and Experience

• 2.01 to 4 years of relevant experience.

Education and Certifications

• Bachelor's degree in information systems, preferably a Master's degree in information systems or relevant fields.

معلومات الوظيفة:

• الشركة: شركة نقل المياه Water Transmission الشركة
• المنصب: Senior IT Service Management Analyst - SLA & Improvements
• مكان العمل: Riyadh
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Senior IT Service Management Analyst - SLA & Improvements at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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