الرئيسية » Honors Manager

Honors Manager at Hilton Worldwide, Inc.

المنصب Honors Manager
نُشر في 15 Feb 2026
انتهت الصلاحية 17 Mar 2026
الشركة Hilton Worldwide, Inc.
الموقع Makkah | SA
نوع الوظيفة Full Time

الوصف الوظيفي:

أحدث معلومات الوظائف من Hilton Worldwide, Inc. لمنصب Honors Manager. If the Honors Manager الشاغرة في Makkah تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Hilton Worldwide, Inc. لمنصب Honors Manager أدناه تتوافق مع مؤهلاتك.

Job Description - Honors Manager (HOT0CBR0)

Job Number

HOT0CBR0

مكان العملs

Hilton Makkah Convention Hotel, Jabal Omar; Um Alquraa & Ibrahim Alkhalil Street Makkah 21955

What will I be doing?

As Hilton Honors Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Hilton Honors Manager is responsible for managing the الأول impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Meet, greet and direct Guests who enter the lobby area
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
  • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
  • Manage, record and resolve promptly Guest or customer complaints
  • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up selling and promoting when appropriate
  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
  • Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
  • Maintain good communication and work relationships in all hotel areas
  • Maintain staffing levels to meet business demands
  • Attend all Reception meetings and Executive Lounge Meetings
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
What are we looking for?

Hilton Honors Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous managerial experience in a customer service function
  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of different work situations

It would be advantageous in this المنصب for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer service function or a similar role
  • A passion for delivering an exceptional level of Guest service
  • High level of IT proficiency
What will it be like to work for Hilton?

Hilton is the leading global hospitality الشركة, spanning the lodging sector from luxurious full-service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full time

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office

معلومات الوظيفة:

  • الشركة: Hilton Worldwide, Inc.
  • المنصب: Honors Manager
  • مكان العمل: Makkah
  • الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Honors Manager at the office Makkah أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

انتهت صلاحية هذا الإعلان الوظيفي (منذ أكثر من 30 يوماً).
يرجى البحث عن أحدث فرص العمل على موقعنا الصفحة الرئيسية.

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الشركة: Hilton | الموقع: Makkah
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