أحدث معلومات الوظائف من SupportFinity لمنصب Customer Success Manager. If the Customer Success Manager الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.
يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في SupportFinity لمنصب Customer Success Manager أدناه تتوافق مع مؤهلاتك.
Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers.
Customer Success Manager - المملكة العربية السعودية About Vectra
Vectra is a leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. Our Cognito platform uses advanced machine learning to detect and respond to hidden cyberattacks in real time, providing actionable insights to security teams. At Vectra, we are committed to protecting our customers' most valuable assets while fostering a culture of innovation, collaboration, and growth.
The Role
The Customer Success Manager (CSM) plays a critical role at Vectra, managing and expanding our most valuable asset: our customers. As a CSM, you will develop strategic relationships with customers, including key business executives and IT and security stakeholders. Your objective is to ensure customers achieve their business goals through their investment in Vectra.
Your Impact
You will act as a trusted advisor and strategic partner to your customers, leveraging your cybersecurity expertise and deep product knowledge to drive adoption, satisfaction, and outcomes. You will own the full customer lifecycle, from onboarding to expansion, and work cross-functionally to ensure customer success.
What You'll Do
Own the end-to-end customer relationship, from onboarding through renewal
Conduct onboarding and training sessions to ensure a successful rollout of the Vectra platform
Establish trusted advisor relationships with key customer stakeholders (e.g., CISO, SOC, IT leads)
Develop and execute Success Plans tailored to each customer's business objectives
Conduct Executive Business Reviews (EBRs) and share insights from usage data, KPIs, and feedback
Monitor and improve customer health through proactive engagement and best practices
Drive deep integration of Vectra into customer workflows and technical ecosystems
Identify, assess, and mitigate renewal risks; lead renewal and get well planning
Identify upsell and cross sell opportunities and collaborate with sales on expansion strategy
Act as the voice of the customer internally, advocating feedback to product, engineering, and leadership
Collaborate closely with Support, Product, and Engineering teams to solve problems and enhance product value
Stay current on cybersecurity trends and apply them to customer strategies
Travel approximately 25%
What You Need for Success
5+ years of experience in customer facing roles (Customer Success, Technical Account Management, Sales Engineering) in enterprise SaaS, preferably in cybersecurity
Deep understanding of cybersecurity solutions (e.g., firewalls, SIEM, NDR, forensics)
Strong technical foundation in network protocols and security (TCP/IP, DNS, SSL, VPN)
Experience managing full customer lifecycle: onboarding, adoption, retention, expansion Demonstrated success driving renewals and identifying growth opportunities
Ability to interpret and act on customer health metrics and usage data
Excellent organizational and project management skills
Empathy, proactivity, and passion for customer success
Strong communication and presentation skills, both written and verbal
Bachelor's degree required; preference for Computer Science or related field
Cybersecurity certifications (e.g., CISSP, CISM) are a plus
Why Vectra
Work with cutting edge technology in a high growth cybersecurity الشركة
Join a collaborative and passionate team dedicated to customer outcomes
Competitive compensation and comprehensive benefits
Opportunities for personal and professional growth
Inclusive and diverse workplace committed to employee well being
We encourage you to apply even if you don't meet 100% of the requirements. Vectra is proud to be an equal opportunity employer.
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by الموقع, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
معلومات الوظيفة:
الشركة: SupportFinity
المنصب: Customer Success Manager
مكان العمل: Riyadh
الدولة: SA
كيفية تقديم الطلب:
بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Success Manager at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
انتهت صلاحية هذا الإعلان الوظيفي (منذ أكثر من 30 يوماً).
يرجى البحث عن أحدث فرص العمل على موقعنا
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