Call Centre at Hire Resolve

الوصف الوظيفي:

أحدث معلومات الوظائف من Hire Resolve لمنصب Call Centre. If the Call Centre الشاغرة في المملكة العربية السعودية تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Hire Resolve لمنصب Call Centre أدناه تتوافق مع مؤهلاتك.

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level المنصبs).

• Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
• Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
• Improve customer experience outcomes (CSAT, NPS, الأول contact resolution) while balancing efficiency and service levels
• Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
• Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
• Oversee onboarding, training, and knowledge management to maintain readiness and consistent service standards
• Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
• Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI)
• Ensure customer handling and data practices align with Saudi data protection requirements (PDPL) and internal governance controls
• Maintain safe working practices aligned with employer obligations and site HSE requirements (as applicable to the workplace)

Requirements

• Education/qualifications: Diploma or bachelor's degree preferred (Business, Management, Communications, Analytics, or related). Strong equivalent experience is considered
• Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
• Core capabilities:
• People leadership, coaching, performance management, and change delivery
• KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
• WFM fundamentals (forecasting, scheduling, real-time management, adherence)
• Quality assurance, training design, escalation/complaints management, and CX improvement
• Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
• Systems/tools (varies by role): CRM/case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
• Work eligibility: Candidates must have (or be able to obtain) the right to work in المملكة العربية السعودية in line with employer requirements

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

معلومات الوظيفة:

• الشركة: Hire Resolve
• المنصب: Call Centre
• مكان العمل: المملكة العربية السعودية
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Call Centre at the office المملكة العربية السعودية أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.