الرئيسية » Administrative Customer Virtual Entry-Level Admin Assistant

Administrative Customer Virtual Entry-Level Admin Assistant at SkillersZone LLC

المنصب Administrative Customer Virtual Entry-Level Admin Assistant
نُشر في 22 Mar 2026
انتهت الصلاحية 21 Apr 2026
الشركة SkillersZone LLC
الموقع Makkah | SA
نوع الوظيفة Full Time

الوصف الوظيفي:

أحدث معلومات الوظائف من SkillersZone LLC لمنصب Administrative Customer Virtual Entry-Level Admin Assistant. If the Administrative Customer Virtual Entry-Level Admin Assistant الشاغرة في Makkah تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في SkillersZone LLC لمنصب Administrative Customer Virtual Entry-Level Admin Assistant أدناه تتوافق مع مؤهلاتك.

We are seeking a Administrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the (MENA) region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.

You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.

Responsibilities
  • Customer Service (Primary)
  • Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  • Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  • Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  • Track and manage customer requests from الأول contact to closure, ensuring timely updates and adherence to service-level expectations
  • Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  • Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  • Administrative Support (Core)
  • Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  • Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  • Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  • Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  • Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  • Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  • Cross-Functional Coordination
  • Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  • Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  • Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  • Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
Requirements
  • High school diploma required; Bachelor's degree or diploma
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  • Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  • Experience using CRM systems
Language Requirements (MENA-Focused)
  • Basic Arabic (spoken and written) is preferred for most MENA markets
  • Basic English (spoken and written)
Skills And Competencies
  • Strong customer-الأول mindset with the ability to remain calm and professional under pressure
  • Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  • Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  • Problem-solving capability: identify root causes, propose solutions, and elevate effectively when needed
  • High integrity and discretion when handling confidential customer and الشركة information
  • Cultural sensitivity and awareness of customer expectations across different MENA countries
Working Conditions and Schedule
  • Role may be office-based, hybrid, or remote depending on business needs and الدولة regulations
  • Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  • Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
Performance Indicators (KPIs)
  • الأول response time and overall resolution time
  • Quality and accuracy of case documentation
  • Customer satisfaction feedback (CSAT) and complaint handling quality
  • Ticket backlog management and follow-up consistency
  • Adherence to policies, scripts/processes, and service standards
  • Administrative accuracy (data quality, report timeliness, document compliance)
Career Growth Opportunities
  • Senior Customer Service Representative / Team Lead
  • Customer Experience (CX) Specialist
  • Office Administrator / Operations Coordinator
  • Sales Support / Account Coordinator
  • Quality Assurance (QA) or Training Specialist
Equal Opportunity Statement

We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please اتصل بنا.

معلومات الوظيفة:

  • الشركة: SkillersZone LLC
  • المنصب: Administrative Customer Virtual Entry-Level Admin Assistant
  • مكان العمل: Makkah
  • الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Administrative Customer Virtual Entry-Level Admin Assistant at the office Makkah أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

انتهت صلاحية هذا الإعلان الوظيفي (منذ أكثر من 30 يوماً).
يرجى البحث عن أحدث فرص العمل على موقعنا الصفحة الرئيسية.

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