Front Desk Manager at Rosewood Hotels and Resorts

الوصف الوظيفي:

أحدث معلومات الوظائف من Rosewood Hotels and Resorts لمنصب Front Desk Manager. If the Front Desk Manager الشاغرة في المملكة العربية السعودية تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Rosewood Hotels and Resorts لمنصب Front Desk Manager أدناه تتوافق مع مؤهلاتك.

Check the Pass On at the beginning of the duty. Encourage a positive, respectful and collaborative work environment aligned with Rosewood values and culture. Review daily arrivals, departures, stayovers and VIP lists; ensure all preparations-rooms, amenities, profiles, notes-are completed and communicated. Hand over the shift properly.

Address guests by name, not room number, greeting and welcoming every guest. Check all reservations and arrivals of the day and review the التالي two day arrivals with following what necessary. Suggest, develop and implement realistic action plans aimed at improving or introducing services. Work closely with Guest Relations, Concierge, Airport Representatives, Bell, Housekeeping, Engineering, ASAYA and F & B to ensure a cohesive and seamless guest experience. Understand night audit procedures and is able to comprehend and utilize reports as necessary.

Empower team members to provide excellent customer service. Ensure consistent delivery of Rosewood, Forbes and LQA standards and sequences of service at the Front Desk and lobby area. Support and coordinate in room check ins, special arrival experiences and group check ins as required. Oversee Front Desk cashiering, float management and end of shift closing procedures in line with Finance and internal control procedures.

Coordinate with Housekeeping regarding room status, rush requests, out of order, out of service rooms and special set ups. Monitor rate loading, billing instructions and posting accuracy to minimize errors, rebates, open folio and routing. Promote and coach the team on effective upselling of room categories, packages and ancillary services (spa, F & B experiences) while maintaining guest centricity. Review daily revenue reports, no show and cancellation patterns, and support Night Audit in resolving discrepancies when needed. Cover Duty Manager when needed; cover Night Manager when needed.

Prepare key booklets and review registration forms online for the arrival of the guest. Implement Paperless Registration Card. Handle SAG, Special Attention Guest Report. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Review in stay and post stay feedback on TrustYou CXP and other platforms, identifying trends and proposing corrective actions. Oversee all VIP and special attention arrivals and departures, ensuring that welcome rituals, amenities and escorts are executed as planned. Coordinate with Housekeeping regarding room status, الأخير moment requests, out of order, out of service rooms and special set ups. Ensure that standards are maintained at a superior level on a daily basis. Coordinate and monitor all guest requests and amenities with corresponding departments. Report any emergency to proper authorities.

Ensure check in and check out inventories are properly handled. All other duties as required.

Experience: Minimum 3 years hotel experience with two years of management experience. Luxury or ultra luxury experience is preferred.

Essential Duties: Serve as a role model for grooming, communication, and professional behavior in line with Rosewood values. Lead, coach, and support Front Desk Supervisors, Agents, and Night team in their daily performance and conduct. Prepare and manage departmental schedules, ensuring adequate coverage for peak periods, special events, and VIP arrivals while respecting productivity targets.

Conduct daily briefings with the Front Desk team, sharing key arrivals, VIPs, groups, operational updates, and service focus points. Conduct on the job coaching, side by side observations, and feedback sessions to ensure service delivery meets Rosewood, Forbes, and LQA standards. Actively participate in recruitment, selection, onboarding, and training of new Front Desk colleagues. Act as a visible leader in the lobby, especially during peak arrival/departure times; support the team in handling queues and guest interactions.

Take ownership of complex or escalated guest issues and complaints, applying structured service recovery and ensuring timely follow up and closure. Conduct regular audits of Front Desk processes, documentation, and guest interactions (e.g., via GoAudit or internal checklists); implement corrective actions where necessary. Ensure compliance with policies on data privacy, information security, and confidentiality of guest information.

Support and enforce all health, safety, security, and emergency procedures, including training the team on their roles during emergencies. Maintain the Front Desk and lobby areas in a pristine, organized condition, aligned with Rosewood AMAALA s design and Sense of Place through ambiance, greeting, cultural touches, and guest engagement with local art and destination storytelling. Oversee correct and consistent use of PMS and related systems (e.g., Alliants Experience Platform, Unifocus/Knowcross, TrustYou CXP, keycard systems). Ensure accuracy and completeness of guest profiles, preferences and notes to support personalization and future stays.

Identify skill gaps and training needs within the Front Desk team; coordinate and deliver training sessions on systems, standards, and soft skills. Encourage and recognize moments of magic and best practice examples to inspire the team and elevate service culture.

معلومات الوظيفة:

• الشركة: Rosewood Hotels and Resorts
• المنصب: Front Desk Manager
• مكان العمل: المملكة العربية السعودية
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Front Desk Manager at the office المملكة العربية السعودية أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.