Tamayyaz Guest Service Agent Saudis Only at Novotel Hotels

الوصف الوظيفي:

أحدث معلومات الوظائف من Novotel Hotels لمنصب Tamayyaz Guest Service Agent Saudis Only. If the Tamayyaz Guest Service Agent Saudis Only الشاغرة في Makkah تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Novotel Hotels لمنصب Tamayyaz Guest Service Agent Saudis Only أدناه تتوافق مع مؤهلاتك.

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills and knowledge for various professions within the hospitality field through a combination of classroom learning and on the job training.

Join Accor, a global hospitality group renowned for responsible hospitality. By joining, you become a Heartist and join a supportive environment designed to help you grow, pursue career opportunities, and deliver meaningful experiences for guests, colleagues, and the planet.

Duties & Responsibilities

• Guest Welcome & Departure
• Greet and welcome guests in a professional, friendly, and warm manner, embodying the brand's hospitality standards.
• Efficiently perform guest check-in procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.
• Handle guest check-out procedures, including preparation of bills, processing payments (cash, credit card, foreign currency), and ensuring settlement.
• Reservations Management
• Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel's property management system (Opera).
• Understand room status, room types, rates, and hotel facilities to make appropriate room selections and effectively manage inventory.
• Guest Services & Communication
• Serve as the central point of contact for all guest inquiries, requests, and concerns.
• Provide guests with accurate information about hotel amenities, services, rates, promotions, and local attractions/transportation.
• Manage the hotel switchboard, answer phone calls professionally, and relay messages accurately.
• Address guest complaints and issues promptly, professionally, and to the guest's satisfaction, escalating to the supervisor or manager when necessary.
• Handle special requests (e.g., room changes, VIP services) whenever possible and ensure they are coordinated with relevant departments.
• Inter-Departmental Coordination
• Work closely with the Housekeeping department to ensure room readiness, manage room status discrepancies, and arrange for special guest needs.
• Coordinate with Reservations, Concierge, Bell Desk, and other departments to ensure a seamless and positive guest experience.
• Communicate group arrival details and special requirements to the Sales and other relevant departments.
• Administrative & Financial Duties
• Process and verify guest payments and financial transactions accurately.
• Maintain updated records of bookings and payments.
• Perform night audit procedures, if assigned to a night shift, and balance financial reports.
• Maintain key control and security for guests and the hotel.
• Sales & Revenue Generation
• Use suggestive selling techniques to upsell higher-rated rooms and promote hotel facilities and services (e.g., dining, spa).
• Accomplishments
• Room charge.
• Daily check list.
• Blocked room list for HK;
• Work order for signature of Asst. Front Office Manager
• Performs other duties as may be assigned.

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.

معلومات الوظيفة:

• الشركة: Novotel Hotels
• المنصب: Tamayyaz Guest Service Agent Saudis Only
• مكان العمل: Makkah
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Tamayyaz Guest Service Agent Saudis Only at the office Makkah أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.