الرئيسية » IT Customer Support Lead

IT Customer Support Lead at Agfa-Gevaert

المنصب IT Customer Support Lead
نُشر في 23 Jun 2026
انتهت الصلاحية 23 Jul 2026
الشركة Agfa-Gevaert
الموقع Riyadh | SA
نوع الوظيفة Full Time

الوصف الوظيفي:

أحدث معلومات الوظائف من Agfa-Gevaert لمنصب IT Customer Support Lead. If the IT Customer Support Lead الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Agfa-Gevaert لمنصب IT Customer Support Lead أدناه تتوافق مع مؤهلاتك.

For the region Middle East, Agfa HealthCare is currently looking for an IT Customer Support Lead.

Our focus is 100% on providing best-of-suite Enterprise Imaging solutions (PACS/ RIS) that enable secure, effective and sustainable imaging data management, to improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help our customers to achieve their clinical, operational and business strategies.

A Customer Support Lead executes on-site and remote customer facing support, across the full Agfa provided IT Enterprise Imaging solutions (PACS/ RIS/VNA). It is essential to have a solid technical and application knowledge, whilst building a strong relationship with customers. Site ownership and management of problematic incidents are key to ensure full SLA compliance.

Job Duties & Accountabilities
  • Develop and maintain customer service relationships
  • Executing regular customer site visits, managing active cases, providing feedback on recent high priority incidents, raising any systems concerns on site.
  • Ownership of site cases, troubleshooting issues through to resolution.
  • Liaise with other Agfa Support Teams and third-party suppliers in maintaining services and resolving customer issues.
  • Attend all relevant meetings with a customer to review, capacity reports and end of life solutions and environments.
  • Capacity to take control of Service situations, including initiating escalation procedures and following through to customer satisfaction on allocated sites
  • Provide root cause analysis and improvement recommendations for priority 1 and 2 Incidents.
  • Drive additional service requests working closely with customers to deliver optimal service.
Technical
  • Tertiary qualifications in Engineering, Computer Science and/or IT (or) at least 3-4 years of relevant work experience.
Experience General
  • Minimum 3-4 years of experience providing technical support to clients with complex, multiple-platform software environment (within healthcare).
  • Strong knowledge of operating systems including Linux and Windows
  • Knowledge of VMware and networking.
  • Understanding of security patching across operating system and application levels.
  • Knowledge of DICOM, HL7 and hospital workflows (preferred).
  • Experience with databases (SQL/Oracle) (preferred).
  • Experience with storage solutions (preferred).
  • Experience of working within an ITIL disciplined environment.
Specific Skills
  • Strong interpersonal skills and customer service focus.
  • Excellent communication skills (verbal and written).
  • Positive attitude, proactive, self-starter, both action and results oriented.
  • Well-developed analytical, diagnostic and problem resolution skills.
  • A strong team player, maintaining a high level of quality in a challenging environment.
  • Continuous learning orientation; keeping aware of new and emerging technologies.
الموقع

المملكة العربية السعودية, Egypt or Dubai

We offer

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

Job Segment

Computer Science, Database, Linux, SQL, Customer Service, Technology

معلومات الوظيفة:

  • الشركة: Agfa-Gevaert
  • المنصب: IT Customer Support Lead
  • مكان العمل: Riyadh
  • الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة IT Customer Support Lead at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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