Front Office Manager Saudi National at Mantis

الوصف الوظيفي:

أحدث معلومات الوظائف من Mantis لمنصب Front Office Manager Saudi National. If the Front Office Manager Saudi National الشاغرة في al Bahah تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Mantis لمنصب Front Office Manager Saudi National أدناه تتوافق مع مؤهلاتك.

Role Overview

As Front Office Manager (Saudi National), you will be the heart of the guest journey at Gamra Mountain Resort, leading all front of house operations and shaping exceptional arrival, stay, and departure experiences.

You will play a pivotal role in building a warm, intuitive, and highly personalised service culture that reflects the spirit of Mantis - where hospitality is thoughtful, connected, and deeply human. Working closely with the General Manager and leadership team, you will oversee front office operations in a remote mountain resort environment, ensuring operational excellence, strong team engagement, and seamless guest experiences.

Key Responsibilities Front Office Leadership

• Lead all Front Office operations including reception, guest services, concierge, and porter teams
• Ensure smooth arrival, in stay, and departure experiences for all guests
• Champion a culture of intuitive, personalised, and attentive service
• Maintain strong communication with Housekeeping, F&B, and other resort departments

Guest Experience Excellence

• Create memorable guest journeys rooted in the unique mountain destination experience
• Handle guest feedback, concerns, and special requests with professionalism and care
• Anticipate guest needs and proactively enhance satisfaction and loyalty
• Ensure VIP arrivals and special occasions are delivered to a high standard

Team Management & Development

• Recruit, train, and lead the Front Office team in line with Mantis service standards
• Develop a strong, engaged, and service driven team culture
• Conduct coaching, performance reviews, and ongoing skills development
• Foster a collaborative and supportive working environment

Operational Excellence

• Oversee daily Front Office operations, including room alالموقعs, check ins, and check outs
• Ensure accurate use of PMS systems and guest data management
• Monitor occupancy, room status, and revenue related front office processes
• Maintain strong control of cash handling, billing accuracy, and audit compliance

Pre Opening & Systems Setup (if applicable)

• Support pre opening planning including SOP development and systems implementation
• Assist in recruitment and onboarding of Front Office team members
• Help shape guest journey standards and service rituals for the resort opening
• Collaborate with leadership on readiness planning and operational launch

Qualifications

• 5+ years' experience in Front Office / Rooms Division roles, ideally in resorts or luxury hospitality
• Pre opening experience strongly preferred
• Strong leadership skills with the ability to inspire and develop teams
• Deep understanding of guest journey design and service excellence
• Strong knowledge of PMS systems and front office operations
• Calm, solution oriented, and highly organised under pressure
• Excellent communication skills and cultural awareness
• Passion for hospitality, nature led destinations, and meaningful guest experiences

Benefits

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.

معلومات الوظيفة:

• الشركة: Mantis
• المنصب: Front Office Manager Saudi National
• مكان العمل: al Bahah
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Front Office Manager Saudi National at the office al Bahah أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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