أحدث معلومات الوظائف من SkillersZone LLC لمنصب Customer Service Representative - Administrative. If the Customer Service Representative - Administrative الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.
يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في SkillersZone LLC لمنصب Customer Service Representative - Administrative أدناه تتوافق مع مؤهلاتك.
Overview
We are seeking a Customer Service Representative - Administrative to support our customers and internal teams across the MENA region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
Responsibilities
Customer Service (Primary)
Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
Track and manage customer requests from الأول contact to closure, ensuring timely updates and adherence to service-level expectations
Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
Administrative Support (Core)
Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
Cross-Functional Coordination
Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
Requirements
High school diploma required; Bachelor's degree or diploma in a related field is preferred
1-3 years of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
Experience using CRM systems (e.g., Salesforce, Zoho, Dynamics, HubSpot) or ticketing tools is preferred
Language Requirements (MENA-Focused)
Fluent Arabic (spoken and written) is strongly preferred for most MENA markets
English basic (spoken and written)
Skills and Competencies
Strong customer-الأول mindset with the ability to remain calm and professional under pressure
Excellent verbal and written communication with clear, polite, and solution-oriented messaging
Strong attention to detail and accuracy in documentation, data entry, and record-keeping
Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
High integrity and discretion when handling confidential customer and الشركة information
Cultural sensitivity and awareness of customer expectations across different MENA countries
Working Conditions and Schedule
Role may be office-based, hybrid, or remote depending on business needs and الدولة regulations
Typical working weeks in parts of MENA may follow Sunday-Thursday, with flexibility required during peak periods
Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
Performance Indicators (KPIs)
الأول response time and overall resolution time
Quality and accuracy of case documentation
Customer satisfaction feedback (CSAT) and complaint handling quality
Ticket backlog management and follow-up consistency
Adherence to policies, scripts/processes, and service standards
Senior Customer Service Representative / Team Lead
Customer Experience (CX) Specialist
Office Administrator / Operations Coordinator
Sales Support / Account Coordinator
Quality Assurance (QA) or Training Specialist
Equal Opportunity Statement
We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please اتصل بنا.
معلومات الوظيفة:
الشركة: SkillersZone LLC
المنصب: Customer Service Representative - Administrative
مكان العمل: Riyadh
الدولة: SA
كيفية تقديم الطلب:
بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Service Representative - Administrative at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
انتهت صلاحية هذا الإعلان الوظيفي (منذ أكثر من 30 يوماً).
يرجى البحث عن أحدث فرص العمل على موقعنا
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