الرئيسية » Sr. Customer Service Engineer alfanar Electric

Sr. Customer Service Engineer alfanar Electric at alfanar Group

المنصب Sr. Customer Service Engineer alfanar Electric
نُشر في 12 Jan 2026
انتهت الصلاحية 11 Feb 2026
الشركة alfanar Group
الموقع Riyadh | SA
نوع الوظيفة Full Time

الوصف الوظيفي:

أحدث معلومات الوظائف من alfanar Group لمنصب Sr. Customer Service Engineer alfanar Electric. If the Sr. Customer Service Engineer alfanar Electric الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في alfanar Group لمنصب Sr. Customer Service Engineer alfanar Electric أدناه تتوافق مع مؤهلاتك.

Requisition ID: 25448

City: Customer Service

Group Overview

Headquartered in Riyadh, المملكة العربية السعودية, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in:

  • Electrical, Electromechanical and Civil Engineering Construction
  • Manufacturing and Marketing Electrical Construction Products
  • Allied Engineering Services
Our Main Divisions
  • alfanar electric
  • alfanar Construction
  • alfanar Building Systems
alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

  • Riyadh and Jubail, المملكة العربية السعودية
  • Dubai, UAE
  • London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial Complex, Riyadh

The center of alfanar's industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al Kharj Road, Riyadh.

Spread across 700,000 square meters, the Complex houses alfanar's facilities.

The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose

To serve as the primary technical and communication interface between the customer and the organization, ensuring a high level of customer satisfaction by managing inquiries, resolving product or service related issues, and facilitating cross functional coordination. The role also supports continuous improvement through data analysis and process enhancement.

Key Accountability Areas Customer Interaction & Support
  • Respond to customer inquiries through various channels (phone, email, chat) in a courteous, empathetic, and professional manner.
  • Act as the الأول point of contact for technical and service-related concerns, providing expert guidance and support.
  • Assist customers with troubleshooting and resolution of issues related to products and services.
Inquiry Management & Ticketing
  • Create and manage service tickets to track, prioritize, and follow up on customer requests efficiently.
  • Evaluate the nature and urgency of each inquiry to determine proper routing or escalation.
  • Prioritize and categorize inquiries based on predefined criteria and service levels.
Cross-Functional Coordination
  • Forward inquiries to relevant departments promptly for timely resolution.
  • Escalate urgent or high-impact issues to appropriate internal stakeholders or management.
  • Act as a liaison between the customer service team and other departments to ensure clear communication and alignment.
Data Analysis & Reporting
  • Analyze customer service data to identify trends, recurring issues, and opportunities for proactive resolution.
  • Generate periodic reports on inquiry volumes, response times, resolution rates, and overall customer service performance.
  • Support initiatives to optimize service efficiency and quality based on data insights.
Documentation & Systems
  • Maintain detailed and accurate records of all customer interactions, including issues raised, actions taken, and outcomes.
  • Use CRM or relevant service tools to log interactions and update customer history.
Process Improvement & Quality Assurance
  • Implement and uphold customer service standards, policies, and procedures.
  • Contribute to the development and refinement of service workflows and escalation protocols.
  • Provide feedback and recommendations to improve service delivery, tools, and customer experience.
Customer Feedback & Continuous Improvement
  • Collect and analyze customer feedback to identify pain points and service gaps.
  • Communicate insights to relevant departments to support product or service improvements.
  • Champion a customer centric culture by promoting responsiveness and quality in service delivery.
Role Accountability HR Proficiency
  • Ability to obtain updated soft and technical skills related to the job
Delivery
  • Perform the planned activities to meet the operational and development targets as per delivery schedules.
  • Utilize resources effectively to achieve objectives within efficient cost and time.
  • Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem Solving
  • Solve any related problems arise and elevate any complex operational issues.
Quality
  • Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements
  • Coordinate well defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance
  • Comply to related policy and procedures and work instructions.
Health, Safety, and Environment
  • Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high quality products/services.
Academic Qualification

Bachelor Degree in Electrical Engineering or Any relevant field

Work Experience

5 to 10 Years

Technical / Functional Competencies

CommunicationConflict resolutionCreativityTime ManagementWell OrganizedCustomer Conflict ManagementCustomer DevelopmentCustomer Engagement Best PracticesCustomer FocusCustomer Interaction Center (CIC)Customer KnowledgeCustomer ProfilingCustomer Relationship ManagementCustomer ServiceCustomer Service Programs

معلومات الوظيفة:

  • الشركة: alfanar Group
  • المنصب: Sr. Customer Service Engineer alfanar Electric
  • مكان العمل: Riyadh
  • الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Sr. Customer Service Engineer alfanar Electric at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

انتهت صلاحية هذا الإعلان الوظيفي (منذ أكثر من 30 يوماً).
يرجى البحث عن أحدث فرص العمل على موقعنا الصفحة الرئيسية.

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