Senior Customer Support Engineer - ME at Filigran

الوصف الوظيفي:

أحدث معلومات الوظائف من Filigran لمنصب Senior Customer Support Engineer - ME. If the Senior Customer Support Engineer - ME الشاغرة في المملكة العربية السعودية تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Filigran لمنصب Senior Customer Support Engineer - ME أدناه تتوافق مع مؤهلاتك.

The الشركة

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

We’re looking for a SeniorCustomer Support Engineer to join our growing team, playing a key role in delivering an outstanding support experience to our customers.

Based in المملكة العربية السعودية and working remotely, you’ll be on the front line of communication, helping users resolve issues, understand our product better, and feel confident in their day-to-day use of our platform. By working closely with Customer Success Managers, Product, and Integration teams, you'll directly contribute to customer satisfaction and product improvement.

You’ll take ownership of a range of customer support tasks to ensure users get the help they need, when they need it:

1. Deliver timely and helpful support across multiple channels, ensuring a smooth experience for every customer.
2. Manage and prioritize technical support tickets via our ticketing system — escalating and following up as needed to maintain fast resolution times.
3. Provide real-time assistance via Slack, helping key customers with troubleshooting, best practices, and product guidance.
4. Support onboarding efforts in collaboration with CSMs, occasionally joining customer meetings or helping run training sessions.
5. Improve support processes and workflows, identifying recurring issues and proposing scalable solutions.
6. Maintain up-to-date documentation, keeping our technical support content, internal knowledge base, and FAQs current and relevant.

معلومات الوظيفة:

• الشركة: Filigran
• المنصب: Senior Customer Support Engineer - ME
• مكان العمل: المملكة العربية السعودية
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Senior Customer Support Engineer - ME at the office المملكة العربية السعودية أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.