Lead , Customer Care at Mrsool

الوصف الوظيفي:

أحدث معلومات الوظائف من Mrsool لمنصب Lead , Customer Care. If the Lead , Customer Care الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Mrsool لمنصب Lead , Customer Care أدناه تتوافق مع مؤهلاتك.

We are looking for a proactive and people-focused Customer Care Team Lead to join our Live Chat support team at MRSOOL in المملكة العربية السعودية. In this role, you will lead a team of customer care agents, ensuring high-quality support, fast response times, and an outstanding customer experience across our live chat channels.

• Lead, coach, and support a team of Customer Care agents handling live chat interactions
• Monitor team performance and ensure KPIs and SLAs are consistently met
• Provide real-time support and guidance to agents during shifts
• Handle escalations and resolve complex customer issues efficiently
• Analyze performance metrics and identify areas for improvement
• Conduct regular feedback sessions and performance reviews
• Collaborate with internal teams to enhance customer experience and processes
• Ensure adherence to الشركة policies, tone of voice, and quality standards

• Previous experience in Customer Care or Customer Support (preferably in live chat)
• Proven experience in a leadership or team lead role
• Strong communication skills in Arabic and English
• Ability to manage performance, motivate teams, and drive results
• Strong problem-solving and decision-making skills
• Experience with customer support tools and CRM systems is a plus
• Ability to work in a fast-paced, dynamic environment

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the الشركة's growth.

Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

معلومات الوظيفة:

• الشركة: Mrsool
• المنصب: Lead , Customer Care
• مكان العمل: Riyadh
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Lead , Customer Care at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.