الرئيسية » Head of Operations

Head of Operations at invygo

المنصب Head of Operations
نُشر في 06 Jul 2026
انتهت الصلاحية 05 Aug 2026
الشركة invygo
الموقع المملكة العربية السعودية | SA
نوع الوظيفة Full Time

الوصف الوظيفي:

أحدث معلومات الوظائف من invygo لمنصب Head of Operations. If the Head of Operations الشاغرة في المملكة العربية السعودية تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في invygo لمنصب Head of Operations أدناه تتوافق مع مؤهلاتك.

About Invygo Invygo is MENA’s leading car subscription and “Subscribe to Own” platform, enabling customers to get a car through an app — with no banks, no down payments, and total flexibility. As we scale across the region, operational excellence is the engine behind the customer promise: the right car, ready on time, maintained well, and paid for reliably.

This role owns that engine across our two largest markets.

The Role

The Head of Operations will own the end‑to‑end operational performance of Invygo across KSA and UAE — from getting cars live on the platform, to fast booking acceptance, to on‑time handover, to fleet maintenance and collections. Based in Riyadh and leading distributed teams across both markets, this role is accountable for the core operational KPIs that determine speed, reliability, and cash health: OTIF handover, acceptance rate and duration, SMA scheduling and quality, fleet upload, and collections (including force collection).

The ideal candidate is a hands‑on operator and builder — someone who thrives on dashboards and SLAs, can drive a team to consistent execution, and turns operational data into measurable improvements across cost, speed, and customer satisfaction.

What You’ll DoHandover & Fulfilment (OTIF)
  • Own OTIF (On‑Time, In‑Full handover) — ensure cars are delivered to customers on the committed date and time, fully prepared and ready to drive.
  • Drive acceptance rate up and acceptance duration down — ensure eligible bookings are accepted quickly and reliably across both markets.
  • Own car upload and live‑inventory readiness — maximise the volume and speed of vehicles made live and bookable on the platform.
  • Eliminate handover delays through clear SLAs, root‑cause analysis, and tight coordination between supply, logistics, and field teams.
Fleet Service & Maintenance (SMA)
  • Own SMA scheduling — ensure Scheduled Maintenance Appointments are planned with full coverage, high adherence, and minimal vehicle downtime.
  • Drive SMA rating and service quality — protect the customer experience through every maintenance and service touchpoint.
  • Manage vehicle readiness, turnaround time, claims, and the redeployment of returned cars back into live inventory.
Collections & Recovery
  • Own collection performance — ensure subscription dues are collected on time across the active fleet in both markets.
  • Lead force collection and recovery — manage enforced collection and overdue‑account recovery while protecting the customer relationship and brand.
  • Reduce overdue and aging balances through clear processes, escalation paths, and cross‑functional alignment with Finance and CX.
Operational Excellence & Reporting
  • Own daily operational dashboards and the full KPI set (OTIF, acceptance, upload, SMA, collections) with clear targets per market.
  • Standardise processes and SLAs across KSA and UAE while respecting local market differences.
  • Identify bottlenecks and lead continuous‑improvement initiatives that reduce cost and cycle time.
Cross‑Functional Collaboration
  • Partner with Supply & Partnerships to align on committed cars, upload pipelines, and supplier performance.
  • Work with Finance on collections, recovery, forecasting, and operational cost control per market.
  • Collaborate with Product, Engineering, and Data to automate manual workflows and improve operational visibility.
  • Align closely with CX to ensure handover, maintenance, and collections protect NPS and retention.
People & Leadership
  • Build, lead, and mentor high‑performing operations teams across KSA and UAE with strong ownership and accountability.
  • Set clear targets, run performance management, and develop bench strength and succession within the function.
  • Foster a data‑driven, execution‑focused, and customer‑obsessed operating culture.
Benefits
  • Competitive Salary
  • Employee Stock Options
  • Flexibility: Work from الرئيسية or abroad
  • Discounts on invygo’s car subscription
  • Team Engagement Days filled with collaboration and fun
الموقع

Based in or willing to relocate to Riyadh.

What You Bring
  • 8+ years in operations, fleet, logistics, الأخير‑mile, mobility, or marketplace operations, with at least 4 years in a leadership role.
  • Proven track record owning hard operational KPIs (on‑time delivery/handover, SLA adherence, utilisation, collections) at scale.
  • Experience leading distributed or multi‑market teams; managing operations across KSA and UAE is a strong advantage.
  • Strong analytical and dashboard‑driven mindset — comfortable with operational data, SQL/BI tools, and metric reconciliation.
  • Experience in car rental, leasing, mobility, fintech collections, or fast‑scaling startups is highly preferred.
  • Excellent stakeholder management across Supply, Finance, Product, and CX.
  • Fluent English and Arabic.

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معلومات الوظيفة:

  • الشركة: invygo
  • المنصب: Head of Operations
  • مكان العمل: المملكة العربية السعودية
  • الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Head of Operations at the office المملكة العربية السعودية أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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