Senior Associate - Key Accounts Customer Care at BUPA Arabia

الوصف الوظيفي:

أحدث معلومات الوظائف من BUPA Arabia لمنصب Senior Associate - Key Accounts Customer Care. If the Senior Associate - Key Accounts Customer Care الشاغرة في المملكة العربية السعودية تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في BUPA Arabia لمنصب Senior Associate - Key Accounts Customer Care أدناه تتوافق مع مؤهلاتك.

Job Purpose:

To manage all Key Account delegates in respective Region, manage the relationship with the GS and with respective RM 's within the agreed Service Level Agreement (SLA) in full compliance with process, procedures and agreed policies in order to deliver the highest level of customer service possible. Also control the activities of customer care team to maintain and enhance customer relationships and meet organizational and operational objectives in line with the overall الشركة's service strategy

Cross Functional Relationship Building:

• Manage and oversee the relationship with all Group Secretaries of groups across the regions and maintain rapport.
• Analyze customer complaints, issues, trends and behavior across all groups across the regions to collect key information to aim in identifying possible complaints and resolutions and avoid complaints.
• Build a strong relationship with Operational units like membership, Back office and customer service, Reimbursement claims teams to deliver on agreed on service levels
• Ensure excellent relationship and satisfaction of Group RM's across the regions
• Execution of service projects and plans in all groups in respective region:
• Implement policies and procedures and projects and all communications required such as KAizens and Continuous Improvements.
• Satisfy escalated customer issues by answering inquiries and resolving complaints

Key Accounts Support Daily operations, Services and Activates:

• Proactively monitor, manage and implement the service plans and team performance for Key Accounts support ensuring All operational KPI's are met.
• Manage the daily unit's operations to ensure the highest level of efficiency and compliance with policies, procedures, and process
• Ensure the necessary resources and tools are available for quality customer service delivery by accurately forecasting workload
• Monitor daily operations and take required decisions to maintain and improve processes in line with Key Performance Indicators
• Prioritize and delegate work tasks to ensure effective unit operations

People management and capability building:

• Ensure and facilitate goal setting; manage and constantly review individual performance
• Provide regular feedback, coaching and development
• Motivate, empower and enable direct reports by providing the necessary tools and support required to achieve the organizational development objectives

معلومات الوظيفة:

• الشركة: BUPA Arabia
• المنصب: Senior Associate - Key Accounts Customer Care
• مكان العمل: المملكة العربية السعودية
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Senior Associate - Key Accounts Customer Care at the office المملكة العربية السعودية أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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