Customer Success Manager at S&P Global, Inc.

الوصف الوظيفي:

أحدث معلومات الوظائف من S&P Global, Inc. لمنصب Customer Success Manager. If the Customer Success Manager الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في S&P Global, Inc. لمنصب Customer Success Manager أدناه تتوافق مع مؤهلاتك.

Grade Level (for internal use): 10

You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

• Role is an individual contributor role, not a team leader role.
• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows.
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction.
• Monitor and leverage customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
• Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience.
• Proactive Support: anticipate customer challenges/needs and address them before they escalate.
• Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
• Promptly and accurately capturing customer engagement activities in Gainsight.

Basic Required Qualifications:

• Fluency in English is required, with a demonstrated ability to communicate effectively verbally and in writing.
• Fluency in French or Russian is an advantage, with a demonstrated ability to communicate effectively verbally and in writing.
• Bachelor's degree in business-related discipline is preferred.
• 3+ years of experience in customer success, account management, or a similar role.
• Proficiency in Gainsight, Salesforce or similar is an advantage.
• Industry knowledge (energy, commodities, finance) is an advantage.
• Strong communication skills, both written and verbal.
• Proven ability to manage multiple accounts and projects simultaneously.
• Ability to travel to meet clients.

This role is exclusively for Saudi nationals. Please note that we do not offer sponsorship or reالموقع for this المنصب.

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are advancing essential intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide-driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future. We are committed to a more equitable future and to helping our customers find sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership

We take care of you, so you can take care of business. We care about our people. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off to stay energized.
• Continuous Learning: Access resources to grow your career and learn valuable new skills.
• Invest in Your Future: Competitive pay, retirement planning, continuing education, الشركة-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and families.
• Beyond the Basics: Discounts and perks that support everyday life.

For more information on benefits by الدولة, visit the benefits page of S&P Global.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Electronic submissions only.

If you need an accommodation during the application process due to a disability, please email . US candidates: the EEO is the Law and Pay Transparency posters apply.

معلومات الوظيفة:

• الشركة: S&P Global, Inc.
• المنصب: Customer Success Manager
• مكان العمل: Riyadh
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Success Manager at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.