Customer Experience Manager at NourNet

الوصف الوظيفي:

أحدث معلومات الوظائف من NourNet لمنصب Customer Experience Manager. If the Customer Experience Manager الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في NourNet لمنصب Customer Experience Manager أدناه تتوافق مع مؤهلاتك.

We are seeking a VIP Customer Experience Manager to lead and elevate the experience of our strategic and top-tier VIP customers.

This role is responsible for ensuring premium service governance, executive visibility, proactive engagement, and long-term retention of high-value accounts.

You will act as the key interface between VIP customers and senior leadership, driving satisfaction, service excellence, and commercial alignment.

Key Responsibilities

• Own and govern the overall VIP customer experience framework
• Lead and mentor VIP Customer Experience specialists
• Conduct periodic VIP health reviews (on-site visits & executive calls)
• Manage and coordinate executive-level escalations
• Drive proactive engagement and retention strategies
• Provide actionable VIP insights and reporting to CX leadership
• Align closely with Sales, Operations, and Technical teams to ensure seamless delivery

Success Metrics

• VIP Retention Rate
• VIP CSAT / NPS
• Escalation Resolution & Turnaround Time
• Customer Health Score Improvement

What We're Looking For

• Bachelor's degree in IT, Engineering, or related field
• Experience managing strategic / enterprise / VIP accounts
• Strong governance and analytical mindset
• Solid understanding of sales cycles and commercial dynamics
• Excellent executive-level communication and stakeholder management skills
• Ability to handle high-pressure escalations with professionalism

Ideal Background

• Experience in Telecom, Managed Services, IT Services, or Enterprise Solutions
• Strong exposure to enterprise customer lifecycle management
• Proven track record in retention and executive engagement

Why Join Us?

At NourNet, you will play a strategic role in shaping the experience of our most valuable customers while working closely with executive leadership in a high-impact environment.

معلومات الوظيفة:

• الشركة: NourNet
• المنصب: Customer Experience Manager
• مكان العمل: Riyadh
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Experience Manager at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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