Customer Care Manager at Kanz

الوصف الوظيفي:

أحدث معلومات الوظائف من Kanz لمنصب Customer Care Manager. If the Customer Care Manager الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Kanz لمنصب Customer Care Manager أدناه تتوافق مع مؤهلاتك.

Zinco is a leading الشركة in the lighting and sanitary ware industry in المملكة العربية السعودية, with over 30 years of experience. The الشركة has played a key role in supporting the local economy and offers a wide range of products that meet international quality standards, as well as promising locally manufactured products. Zinco operates in all major cities through its showrooms and commercial partners. The الشركة is committed to attracting and developing national talents in alignment with Saudi Vision 2030. Job Objective: To develop and execute comprehensive marketing strategies that drive الشركة growth and increase sales across retail and e-commerce channels. This includes brand management, enhancing customer experience, and leading both traditional and digital marketing efforts.

• Develop and implement customer service policies aligned with الشركة goals.
• Supervise daily operations of the customer care team and provide necessary support.
• Handle complex and escalated customer issues with professionalism and urgency.
• Monitor KPIs and service metrics to track performance and drive quality improvement.
• Coordinate with internal departments (sales, logistics, technical) for smooth after-sales support.
• Manage CRM systems and ensure data accuracy and integrity.
• Deliver training, coaching, and development for the customer service team.
• Analyze customer feedback and recommend improvements to enhance satisfaction.
• Prepare and present service performance reports to senior management.
• Ensure compliance with internal policies, quality standards, and regulatory requirements.

• Bachelor's degree in Business Administration, Marketing, or related field.
• 5-7 years of customer service experience, including at least 4 years in a managerial role.
• Experience in lighting, sanitaryware, or retail sectors is preferred.
• Strong leadership and communication skills.
• Customer-centric mindset and strong problem-solving skills.
• Proficiency in CRM systems and Microsoft Office.

معلومات الوظيفة:

• الشركة: Kanz
• المنصب: Customer Care Manager
• مكان العمل: Riyadh
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Care Manager at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.