Customer Service Supervisor at Dormont Manufacturing Co

الوصف الوظيفي:

أحدث معلومات الوظائف من Dormont Manufacturing Co لمنصب Customer Service Supervisor. If the Customer Service Supervisor الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Dormont Manufacturing Co لمنصب Customer Service Supervisor أدناه تتوافق مع مؤهلاتك.

About the Role:

The Customer Service Supervisor supervises the daily activities of a group of customer service representatives who respond to/research customer/member inquiries and issues. Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs.

Key Responsibilities:

1. Team Leadership:

• Lead and mentor the customer service team, fostering a culture of excellence, accountability, and continuous improvement.
• Develop training programs and resources to enhance team performance and service delivery.

2. Customer Experience Management:

• Design and implement strategies to improve the overall patient experience, ensuring timely and effective resolution of inquiries and issues.
• Monitor customer feedback and service metrics, using insights to drive improvements in service quality.

3. Hospital Delegation:

• Establish and maintain strong relationships with hospitals and healthcare providers to facilitate effective communication and collaboration.
• Act as a key liaison between Cigna and healthcare partners, ensuring alignment on patient care processes and standards.

4. Patient Journey Optimization:

• Map and analyze the patient journey to identify areas for improvement and implement initiatives that enhance patient engagement and satisfaction.
• Collaborate with internal teams to streamline processes and eliminate barriers that affect patient experience.

5. Reporting and Analysis:

• Prepare regular reports on customer service performance, patient satisfaction, and operational efficiency for senior management.
• Utilize data analytics to identify trends, opportunities, and challenges within customer service and patient interactions.

6. Compliance and Quality Assurance:

• Ensure compliance with regulatory requirements, الشركة policies, and industry best practices.
• Implement quality assurance measures to maintain high service standards and adherence to the Cigna brand values.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or a related field; a Master's degree is a plus.
• 5 - 10 years of experience in customer service management, preferably in the healthcare sector.
• Strong understanding of healthcare operations, patient experience, and hospital delegation processes.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Ability to work collaboratively in a fast paced environment and manage multiple priorities.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

معلومات الوظيفة:

• الشركة: Dormont Manufacturing Co
• المنصب: Customer Service Supervisor
• مكان العمل: Riyadh
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Service Supervisor at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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