Customer Experience Specialist-Tamgo at Zahid Industries

الوصف الوظيفي:

أحدث معلومات الوظائف من Zahid Industries لمنصب Customer Experience Specialist-Tamgo. If the Customer Experience Specialist-Tamgo الشاغرة في Jeddah تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Zahid Industries لمنصب Customer Experience Specialist-Tamgo أدناه تتوافق مع مؤهلاتك.

المسمى الوظيفي: Customer Experience Specialist-Tamgo

Posting Start Date: 18/08/2026

Job الموقع: JEDDAH

الشركة: Tamgo

الوصف الوظيفي:

Job Summary

The Customer Experience Specialist manages customer communication, follow-up, and case tracking across Tamgo KSA to ensure timely responses, accurate information flow, and effective after-sales support.

This role contributes to customer satisfaction by coordinating with internal teams, supporting customer communications, and monitoring service performance.

Key Accountabilities

• Track customer inquiries, leads, and service requests received through the call center and approved digital channels, ensuring accurate logging and documentation.
• Coordinate with sales, service, and technical teams to follow up on customer cases, ensuring timely resolution and proper case closure.
• Monitor response times, follow-up status, and service progress, escalating delays or issues to the direct manager when required.
• Support customer communication activities across approved digital platforms, ensuring accuracy, professionalism, and alignment with Tamgo’s brand and offerings.
• Maintain and organize customer-related data, reports, profiles, and communication materials to support internal teams and decision-making.
• Collect basic customer feedback, service-related photos, and activity updates, and share insights with relevant stakeholders.
• Assist in coordinating customer communication and follow-up activities related to exhibitions, events, and industry engagements.
• Identify recurring customer issues and opportunities for improvement, and recommend practical actions to enhance response time, coordination, and customer satisfaction.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Bachelor’s degree in business administration, Marketing or related field.
• Knowledge: Professional communication skills. Understanding of marketing communication principles. Understanding of customer relationship. Brand and customer touchpoint awareness. Knowledge of sales and marketing principles.
• Technical Skills: CRM systems. MS Excel & Reporting. MS PowerPoint. Digital communication tools.
• Language Skills: Fluency in both English and Arabic
• Experience : 2–4 years of experience in Customer Service, Customer Experience, Marketing Support, or a coordination role.

Key Interactions

• Key Internal Contacts: Users & Colleagues. Technical Support Team & Management
• Purpose of Interaction: Sales team. Marketing Team. Management
• Key External Contacts: NA
• Purpose of Interaction: Suppliers. Advertising agencies. Service Providers
• Direct Reports: NA

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معلومات الوظيفة:

• الشركة: Zahid Industries
• المنصب: Customer Experience Specialist-Tamgo
• مكان العمل: Jeddah
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Experience Specialist-Tamgo at the office Jeddah أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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