Contact Center Agent at Jobskey Consultancy

الوصف الوظيفي:

أحدث معلومات الوظائف من Jobskey Consultancy لمنصب Contact Center Agent. If the Contact Center Agent الشاغرة في المملكة العربية السعودية تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Jobskey Consultancy لمنصب Contact Center Agent أدناه تتوافق مع مؤهلاتك.

Key Responsibilities:

• Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
• Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
• Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
• Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints.

Key Requirements:

• Follow الشركةs Policies, and instructions, and maintain the الشركة's equipment and prestigious image.
• Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
• Answer contact center departments inbound calls, and serve the customer with the required services.
• Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
• Sell events tickets through inbound, outbound calls, and all contact center departments channels.
• Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels.
• Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
• Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
• Make outbound research marketing and sales calls for our projects.
• Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
• Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
• Maintain individuals Key performance Indicators (KPIS).

Key Qualification:

• Diploma Degree or bachelor's degree.
• Fresh Graduates, 1-2 years of experience.
• Excellent communication skills.
• Good customer service skills.
• Good command of English and Arabic Languages.
• Good Computer skills.

معلومات الوظيفة:

• الشركة: Jobskey Consultancy
• المنصب: Contact Center Agent
• مكان العمل: المملكة العربية السعودية
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Contact Center Agent at the office المملكة العربية السعودية أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.