• Home
  • Job
  • Senior Lead - Incident Management (SM2)

Senior Lead - Incident Management (SM2)

Microland | Jeddah | SA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Microland with the position of Senior Lead - Incident Management (SM2) - Microland which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior Lead - Incident Management (SM2) - Microland below matches your qualifications. Good Luck: D

...

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.
  • Aiding Service Management team on major issues
  • Driving the efficiency and effectiveness of the incident management process.
  • Monitoring the effectiveness of incident management and making recommendations for improvement.
  • Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals
  • Responsible for meeting targets of KPIs and SLAs
  • Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions
  • Providing information (input) to the Problem Manager
  • Providing a point of escalation for user issues
  • Demonstrating and increasing the value proposition of the incident management team and IT operations.
  • Manage a team of 6 to 8 members and its associated activities
Technical Skills
  • Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)
  • Good knowledge of ITIL service management processes
  • ITIL Certified (Mandatory)
  • Experience of managing a team of 4 to 10 people
  • Should have independently driven major incidents (P1 and P2)
  • Worked in Incident, Problem and Change Management teams
  • Good Verbal and written communication

Information :

  • Company : Microland
  • Position : Senior Lead - Incident Management (SM2)
  • Location : Jeddah
  • Country : SA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Lead - Incident Management (SM2) job info - Microland Jeddah above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Lead - Incident Management (SM2) job info - Microland Jeddah in 2025-01-30 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 2025-01-30

Recomendations Jobs