أحدث معلومات الوظائف من Sofitel لمنصب Front Office Manager Saudi National. If the Front Office Manager Saudi National الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.
يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Sofitel لمنصب Front Office Manager Saudi National أدناه تتوافق مع مؤهلاتك.
Job Description
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and manage all aspects of the Front Office department and ensure all service standards are followed
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
Handle guest concerns and react quickly, logging and notifying proper areas
Conduct regularly scheduled departmental meeting
Manage the departmental budget
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service
Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment
Review the room availability and check status of departures on a daily basis
Relay all pertinent information to the Front Desk Agents, the following shift supervisor, Assistant Front Desk Manager, and all relevant areas in the rooms division
Supervise, coach, and mentor the Front Desk Agents ensuring the correct sequence of events for proper registration and checkout of guests
Assign breaks and specific tasks relative to credit, missing addresses, printing registration cards, registering and keying guests, creating check-in packets, posting charges, and overall cleanliness and organization of the Front Desk
Manage staffing levels as occupancy fluctuates
The number one priority is to be driving the standards while out on the floor with the Front Desk Agents
When observing the associates, ensure efficient guest registration, check out, and telephone service. Ensure that their duties are completed in accordance with established policies, procedures, and standards
Handle any guest challenges that may arise
Resolve any guest opportunity to ensure complete guest satisfaction. Then use opportunity as a training tool for the Front Desk Agents so the problem does not arise again
Create a welcoming environment for all guests and patrons; assure that all guests are acknowledged while in the lobby either verbally or visually. Accept requests from guests regarding luggage handling and storage, delivery of items. Maintain all logbooks, keeping them accurate, updated and in good order
Resolve guest and employee concerns expeditiously in a manner, which is beneficial to all involved
Conduct daily pre-shift meetings
Participate in ongoing training of associates for continued performance improvement. Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures
Inspect associates' uniforms and operational departmental areas for cleanliness and organization, correcting as necessary and communicate expectations of these areas to the staff
Accept payment for guests' accounts both at the time of registration and at checkout
Maintain a house bank and make a deposit and accurate report of receipts daily
Cash checks and exchange currency for guests
Maintain a daily log of all guests' opportunities with corrective action steps
Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling
When necessary, actively contribute to the successful operation of the resort by labeling, handling, and/or storing guest luggage or delivering guest items on request
Support bellman, doorman, valet, and concierge desk as needed
Qualifications
Saudi National is mandatory
Bachelor's degree in Hospitality Management or related field
Proven experience as a Front Office Manager or in a similar supervisory role
Excellent communication and leadership skills
Strong organizational and multitasking abilities
Familiarity with hotel management software
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English and Arabic
Additional Information
Understanding of Ultra Luxury guest expectations and brand alignment
Experience in project coordination, scheduling, and document control during pre Opening stages
A proactive, anticipatory approach with a strong sense of ownership and accountability
Impeccable grooming and personal presentation aligned with Luxury standards
معلومات الوظيفة:
الشركة: Sofitel
المنصب: Front Office Manager Saudi National
مكان العمل: Riyadh
الدولة: SA
كيفية تقديم الطلب:
بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Front Office Manager Saudi National at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
انتهت صلاحية هذا الإعلان الوظيفي (منذ أكثر من 30 يوماً).
يرجى البحث عن أحدث فرص العمل على موقعنا
الصفحة الرئيسية.
الوصف: At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, s...
الوصف: Responsibilities Lead and manage the local marketing team, fostering a high-performance, collaborative, and results-driven culture.Define team priorities, develop organizational capabilities, and ment...
الوصف: Flint International in Riyadh is seeking a Bid Manager to lead the preparation and submission of bids, ensuring client requirements, compliance, and deadlines are met. You will coordinate with sales,...
الوصف: Roche is seeking a Healthcare System Partner (HSP) to serve as the local Roche representative, collaborating with policymakers, regulators, payers and other stakeholders to shape a patient-centered he...
الوصف: Arab Invest is a Pan-Arab joint-stock الشركة established in July 1974 and owned by governments of 16 Arab states with an authorized capital of US$ 1,200 Million and a paid-up capital of US$ 917 milli...