الوصف الوظيفي:
أحدث معلومات الوظائف من WETHAQ GROUP لمنصب Aftersales Service Manager. If the Aftersales Service Manager الشاغرة في Riyadh تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.
يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في WETHAQ GROUP لمنصب Aftersales Service Manager أدناه تتوافق مع مؤهلاتك.
Aftersales Operations Management
- Manage the overall day-to-day operations of the Aftersales Department.
- Develop and implement annual, monthly, and daily operational plans.
- Ensure all service centers and workshops are fully operational and properly equipped.
- Monitor workshop capacity, productivity, and utilization.
- Optimize the vehicle reception, diagnosis, repair, quality control, and delivery process.
- Reduce customer waiting time and vehicle turnaround time.
- Ensure all repairs are completed according to approved technical standards.
- Identify operational bottlenecks and implement corrective actions.
B. Workshop & Technical Service Management
- Oversee mechanical, electrical, electronic, diagnostic, and preventive maintenance operations.
- Monitor technician productivity and efficiency.
- Ensure proper use of diagnostic equipment and workshop tools.
- Monitor recurring technical problems and implement corrective measures.
- Ensure compliance with manufacturer technical procedures and service bulletins.
- Establish and monitor final vehicle inspection procedures.
- Reduce repeat repairs and customer comebacks.
- Maintain high standards of workmanship and technical quality.
C. Spare Parts Management
- Manage spare parts operations, including purchasing, inventory, storage, and issuance.
- Ensure availability of fast-moving and critical spare parts.
- Establish appropriate minimum and maximum stock levels.
- Monitor stock accuracy and conduct regular inventory checks.
- Reduce obsolete, slow-moving, and non-moving inventory.
- Improve inventory turnover.
- Coordinate with Procurement and suppliers to improve pricing and availability.
- Monitor spare parts margins and profitability.
D. Warranty Management
- Manage all warranty operations and claims.
- Ensure warranty claims are submitted accurately and within required timelines.
- Monitor warranty receivables and claim settlements.
- Reduce rejected warranty claims.
- Analyze reasons for claim rejection and implement corrective actions.
- Ensure compliance with manufacturer warranty policies and procedures.
- Maintain accurate warranty documentation and records.
E. Customer Experience & Satisfaction
- Develop and maintain a high-quality customer experience throughout the service journey.
- Monitor Customer Satisfaction Index (CSI), NPS, complaints, and customer feedback.
- Establish effective customer complaint handling procedures.
- Ensure critical customer complaints are resolved promptly.
- Conduct root-cause analysis of recurring complaints.
- Develop customer retention and loyalty initiatives.
- Implement customer follow-up programs after service completion.
- Improve customer retention and repeat-service rates.
F. Financial & Profitability Management
- Prepare and manage the Aftersales annual operating budget.
- Achieve monthly and annual revenue and profitability targets.
- Monitor gross profit and margins for labor, parts, and services.
- Control operational expenses and identify cost‑saving opportunities.
- Improve workshop capacity utilization and revenue generation.
- Increase revenue from preventive maintenance and additional services.
- Monitor Average Repair Order (ARO) value.
- Analyze branch/service center profitability.
- Prepare financial and operational forecasts.
G. Aftersales Sales Development
- Develop Upselling and Cross-selling opportunities within service centers.
- Increase sales of:
- Preventive maintenance services.
- Tires.
- Batteries.
- Accessories.
- Vehicle care services.
- Maintenance contracts.
- Extended warranty products.
- Additional repair and maintenance services.
- Train Service Advisors to identify customer needs and recommend appropriate services.
- Monitor service recommendation conversion rates.
- Develop campaigns to increase customer return visits.
H. People Management & Development
- Lead, manage, and motivate Aftersales teams.
- Establish clear objectives and KPIs for all employees.
- Conduct periodic performance reviews.
- Identify staffing requirements and workforce gaps.
- Participate in recruitment and selection of key employees.
- Develop training and development plans.
- Improve technical and customer‑service capabilities.
- Develop succession plans for critical المنصبs.
- Ensure compliance with الشركة HR policies and procedures.
I. Reporting & Performance Analysis
Prepare and review regular management reports covering:
- Aftersales revenue.
- Gross profit and margin.
- Number of vehicles serviced.
- Number of repair orders.
- Average Repair Order (ARO).
- Technician productivity.
- Workshop utilization.
- Labor hours available vs. sold.
- Repeat repair / comeback rate.
- Customer satisfaction and NPS.
- Customer complaints.
- Spare parts sales.
- Inventory turnover.
- Obsolete and slow‑moving parts.
- Warranty claims.
- Warranty rejection rate.
- Operating expenses.
- Budget vs. actual performance.
- Branch and service center profitability.
Skills- Strong leadership abilities to guide and motivate a team towards achieving common goals.
- Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
- Analytical skills to assess service metrics and derive actionable insights for improvement.
- Project management skills to oversee multiple initiatives and ensure timely execution.
- Customer-focused mindset to prioritize client satisfaction and build lasting relationships.
- Problem-solving skills to address and resolve customer issues promptly and effectively.
- Proficiency in using CRM software and other tools to manage aftersales processes efficiently.
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معلومات الوظيفة:
- الشركة: WETHAQ GROUP
- المنصب: Aftersales Service Manager
- مكان العمل: Riyadh
- الدولة: SA
كيفية تقديم الطلب:
بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Aftersales Service Manager at the office Riyadh أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
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