Customer Service Team Leader Jeddah-Makkah at 2P Perfect Presentation

الوصف الوظيفي:

أحدث معلومات الوظائف من 2P Perfect Presentation لمنصب Customer Service Team Leader Jeddah-Makkah. If the Customer Service Team Leader Jeddah-Makkah الشاغرة في Jeddah تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في 2P Perfect Presentation لمنصب Customer Service Team Leader Jeddah-Makkah أدناه تتوافق مع مؤهلاتك.

We are seeking an experienced Call Center Team Leader to supervise and guide a team of call center agents, ensuring high performance, operational efficiency, and exceptional customer service. This role involves handling escalations, coaching team members, and driving continuous improvement through performance monitoring and training initiatives.

Key Responsibilities

• Supervise and support a team of call center agents, ensuring they meet performance targets and deliver excellent customer experiences.
• Act as the primary escalation point for complex customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Monitor team performance using call center tools, track key metrics, and prepare reports for management review.
• Provide coaching, mentoring, and constructive feedback to enhance team performance and professional development.
• Conduct regular team huddles, training sessions, and workshops to address skill gaps and communicate process or policy updates.
• Foster a positive and high-performance culture focused on customer satisfaction and continuous improvement.
• Optimize workflows and processes using data insights to improve efficiency and service quality.

Requirements

• Minimum of 2 years of experience in a call center or customer service environment, with leadership or supervisory responsibilities preferred.
• Proficiency in call center systems and tools for performance monitoring, reporting, and analytics.
• Full knowledge of Call Center Key Performance Indicators (KPIs).
• Bilingual proficiency in Arabic and English (spoken and written).
• Excellent communication, leadership, and problem-solving skills.
• Ability to analyze data and metrics to drive decision-making and performance improvements.
• Experience in delivering performance evaluations and coaching team members effectively.

معلومات الوظيفة:

• الشركة: 2P Perfect Presentation
• المنصب: Customer Service Team Leader Jeddah-Makkah
• مكان العمل: Jeddah
• الدولة: SA

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Service Team Leader Jeddah-Makkah at the office Jeddah أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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