Front Office Engineer

About this opportunity

Front Office Engineer is expected to Design and develop automation solutions for manual processes. Basic Telecommunication knowledge is an advantage. The resource will be part of the Ericsson ADM team to support the customer.

What you will do

• 24/7 real time monitoring of Core/VAS Network.
• Customer concern of all critical & degraded issues which are impacting network KPI’s based on the issue matrix.
• Follow up on all Critical/Major cases.
• Performing initial checks for the daily customer complaints.
• Responsible for HO reports during specific shifts & upload accordingly
• Design and develop BI reports and dashboards using MicroStrategy.
• Understand technical specifications and develop solutions through computer programming.
• Translate business process diagrams to system requirements for the development of automation solutions.
• Design and develop automation solutions for manual processes.
• Handle data and understand the data architecture.
• Contribute to the database design.
• Ensure data accuracy and integrity before sharing and reporting with end users
• Fix queries and formulas in the reports.
• Deliver tasks within scheduled target dates.

You will bring

• Appropriate degree/diploma/BSc in Telecommunications
• 1 – 2 years of experience in Telecom or IT
• Good knowledge in Databases
• Good knowledge in Unix Shell Scripting Skills
• Programming skills (Java/Groovy, PHP, JavaScript, Python)
• Hands-on Linux HW & Microstrategy.
• Basic knowledge about Core & VAS network
• Flexible in working different shifts.
• Ready to work during public holidays such as Eid, ND, etc.
• Problem-solving skills.
• Good Communication skills.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh

Job details: Automated Operations Engineer