Assistant Manager, FMO

Job: Operations Primary Location: Africa & Middle East-Saudi Arabia-Riyadh Schedule: Full-time Employee Status: Permanent Posting Date: 08/May/2024, 6:32:58 AM Unposting Date: 15/May/2024, 5:59:00 PM

Role Responsibilities

Manage the Securities Services Operations Team supporting the Financing Securities Services business in Saudi Arabia.

The role holder is accountable to assist the Financial Markets Operations (FMO) Head with the end to end delivery of Financial Markets Operations as it relates to Securities Services products serviced in country today and in the future, covering all the product streams and has responsibility of the operational risk related controls. This includes monitoring the performance of operations through key metrics such as – volumes, productivity, accuracy, service levels, losses/lapses, issues and risk registers. Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls, e.g. AML and sanctions checks, protection of Bank, client information and assets. Further, while support of FM products is centrally managed by the FMO DIFC team, the role holder is expected to attend governance forums covering FM as well as to work with the FMO DIFC team as required on FM related matters.

Strategy

• Ensure processes performed either onshore or offshore meet the minimum standards and meet or exceed client expectations/ SLA’s

• Assist the Cluster FMO Head to provide governance over the service provided by outsource partners and take ultimate responsibility for the level of service provided

To understand, help implement and ensure compliance with country and global Regulatory requirements

• To identify and repair strategic service delivery issues relating to technology, process, human resource and service quality.

• To identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses.

• To work closely with business heads to ensure that the services delivered by various operational platforms are of top quality and that client needs are being attended to according to our service level agreements.

• To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.

• To ensure implementation of Standard and Target Operating Models.

• Ensure effective management of budgets

Business

• Management of the day-to-day operations to align to the business strategy and priorities, monitoring action plans, service management, people development and improving operational risk.

• Ensure that the respective operations teams are optimized in terms of people, process, platform, product and place. This will include service, risk, efficiency, cost, control, capability and capacity planning.

• Driving end-to-end delivery of Technology and Operations services in line with established service standards as well as govern overall Change Management process towards Project Management/ Implementation in country

• Driving cost and processing efficiency in the delivery of services

• Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a corporate body are met and satisfied.

• Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice

• Management of Risk effectively, including identification, communication and remediation of risks to the relevant forums

• Support the Management Forums (Client, Geography, Product, Infrastructure, etc) through active participation, or proactive feedback escalation of local (client/industry/regulatory) requirements and needs

• Fair Accountability – full remediation/root cause analysis and execution on failed audits & ops losses

Processes

• First point of contact locally for Sales/Trading Desks/COO/ Product/ Business/ Regional Head

• Ensure a high level of customer service with key focus on internal and external priority clients

• Ops Senior Management providing in location expert knowledge

• Business partner to peer operational groups

• Management of escalated issues coming from hubs

• Local subject matter expert for all in country and hubbed processes

• Detailed knowledge of all risk issues as the contact/escalation point

Coordination of errors, near misses and loss write ups impacting the location

• Regulatory reporting

• FX Branch suspense account investigations

• TP Account ownership management

• Nostro and suspense break ownership management

• Management of RMB Proof of Underlying process.

• Approval of CSTs/KCIs

People and Talent

• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.

Employ, engage and retain high quality people such that FM Operations is skilled and experienced to deliver its obligations.

• Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.

• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• Participate and contribute to the effective operation of Country/Group specific Business Operational Risk Forums in managing Operational Risks

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Country and Group.

• Demonstrate awareness and understanding of the main risks facing the Group and ensure reasonable steps are implemented in managing these risks.

• Execute risk and control responsibilities as a Country Process Owner.

• Ensure that risks are identified, assessed and managed (including escalation and mitigation) in line with the Banks policies.

• With Country/Group PGC, Business leaders and support functions, maintain a strong and appropriate control environment across the relevant business.

• Ensure identified control testing defects are resolved, including identification of root causes and any associated process changes required to minimize the probability of process failures

• Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices.

• Ensure root causes reports relating to operational incidents are completed in line with the Banks policies including meeting of all reporting time lines. This includes the implementation of any appropriate process and control changes to minimize the probability of a re-occurrence

• Ensure Country/Group Residual Risk is completed to the appropriate scope, quality and timelines.

• Ensure that the country balance sheet is fully substantiated and signed-off.

• Ensure completeness and accuracy of FMO owned regulatory reports across the region.

Governance

• Oversight over Financial Markets Operations in country

• Ensuring sustainable level of control is applied to daily processes in the hub to confirm minimal risk to the firm (by monitoring escalations)

• Define and review departmental performance metrics for local and hubbed process

• Carry out daily and monthly reviews of service provided and performance

• Review trend analysis of performance benchmark standards (straight through processing attainment, query attainment, query resolution turnaround times etc)

• BORF, FORF, and SRM attendance

• External and Internal audit management

• CA management and RPF attendance

• Budgeting / Cost centre management

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the Saudi Arabia / FMO to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].

[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]

• Serve as a Director of the Board of [insert name of entities]

• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key Stakeholders

o Vertical Heads

o Business/ Sales stakeholders

o Finance – country and Group

o Risk – country and Group

o Technology – country and Group

o Legal & Compliance – country and Group

o Regulators

o Internal and External auditors

o AME and Group FM MT

o Country COO/ CEO/ HR Head

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

Must hold or pass the FRA certification

Our Ideal Candidate

Business Facilitation

Manage Change

Business Governance & Support

Strategy & Business Model

Service Delivery & Operations

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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