Mega Account Relations (TPA)

• Build effective relationships both within and outsdie the department

• Seek input from and maintain effective ongoing communication with others

• Manage conflict to ensure least disruption to organization• Reporting responsibilities

• cross selling responsibilities

• Comply 100% with the rules and regulations

• Comply with company internal rules and regulation

• Be IFCE certified (Insurance Foundation Certification Exam

• Contribute to setting and executing the organizations service strategy

• Collect and analyze customer feedback conducting analysis of customer trends and behaviours is carried out to identify specific customer needs and wants

• Develop and implement policies and procedures; manage the maintenance of agreed customer relation and drive achievement of high service standards

• Support TPA Director with the day to day customer relationship. This role has significant impact on owning and delivering the whole service proposition to JHAH.

• Lead and manage JHAH related projects and initiatives

• Support the companys product design and launch efforts to ensure products are serviceable within the overall service strategy

• Initiate and manage customer relation projects/ KAIZEN and drive transfomation and continious service improvements

• Lead FI’s across Service Operations• Identify area where processes and system can be imrpoved to increase efficinecy

• Explore the possibilities for processes and system automation

• Solves L1 technical issues with clients• General knowledge of Bupa Arabia IT systems and guidance towards

• Get accustomed with TPA main systems and processes E2E

• Manage client in relations to systems outages/failures or Disaster recovery activities

• Strong business background and project management skills

• Multi-cultural with interpersonal and communication skills, excellent planning and execution.

• Strong service focused mindset in combination with commercial skills