Healthcare IT Connectivity Leader- METER

Location: Riyadh, Saudi Arabia
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

In our Customer Support Center, Healthcare Connectivity Leader for METER (Middle East, Turkiye and Russia) will be responsible for the implementation and development of complex connectivity project around bioMerieux Solution, ensuring also hardware and middleware connectivity and connection with laboratory information system (LIS) in accordance with customer service level agreements (SLA) within the framework of bioMérieux guidelines & strategy.

This position can be located either in Istanbul or Riyad or in our headquarter close to Lyon.

What will your responsibilities within bioMérieux?

• Coordinate and liaise with internal and external technical IT providers, resources and cross functionally with all involved departments (customers, technical support, LIS vendors, project teams, marketing and GCS) in project mode.
• Be the technical referent for support and project teams on IT topics
• Provide support in helping set up hardware or software, Troubleshooting and diagnosing connectivity / data access problems, answering questions about hardware or software
• Provide technical support on daily topics in the field and remotely
• Coach teams and support first installations of new products (flying doctor role)
• Deliver technical documentation (technical prerequisites, support procedures, quality management…)
• Manage crisis at customers (cyber…)
• Provide support in helping set up hardware or software, Troubleshooting and diagnosing connectivity / data access problems, answering questions about hardware or software
• Support/Perform pre-site installation inspections, workflow analysis, design, coordinate, and project manage installations.
• Support/Perform software-related installation and configure software in equipment and associated peripherals.
• Training and coaching FSE, distributor FSE, customers and providing expert knowledge to their IT departments on configuration, operation maintenance and first line troubleshooting of the instruments/machines/equipment and associated automation IT infrastructure.
• Coordination and implementation of interfaces between equipment, automation, associated peripherals and customers IT information systems.

• Supporting customers in improving their equipment and automation information management procedures and processes to ensure uninterrupted operation/function and up-time.

• Support mandatory and optional software and firmware patches, upgrades and retrofit pushes via remote E-Service
• Act as technical liaison and advisor to METER customer service teams, Marketing team, distributors, customers and their other vendors IT departments.
• Escalates IT incidents when needed to the next service levels or requests additional assistance from specialists and provides the necessary follow-up to ensure the problem has been resolved to the customers satisfaction.
• Support rolling out new pro-active IT service tools and processes.

Who are you?

• Higher education on information technologies (MSc, Masters), a minimum of 3 years of local and/or international experience in the field of IT services.
• Strong leadership and synthesis skills to keep project under control
• Extensive understanding and experience of hospital workflow design and analysis
• IT Skills, ability to perform software updates and parameter and basic LIS configurations, validation and verification Internet Protocol, Wireless Modems/Routers, Cloud systems and services, Cyber Security…
• Experience in developing languages for example VC++, Delphi , C# , SQL Server ,HTML,UML,XML, Java script
• Specific experience in the cyber security field
• Ability to convince, influence, and gain support both in the internal networks of the company and with customers
• Enjoy working in an intercultural and matrix environment with daily interaction with multidisciplinary teams
• Very good communication skills, a good team spirit and synthesis and a strong customer orientation.
• Be able to manage priorities and keep commitments.
• Business trips (METER countries and abroad) are to be expected (40 %)
• Fluent in English

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.