Data Analytics

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Bupa Arabia with the position of Data Analytics - Bupa Arabia which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Data Analytics - Bupa Arabia below matches your qualifications. Good Luck: D

Represent the Customer Experience results and findings for the business at various stakeholder forums. Track the service satisfaction for members using the…...

Job Description
  • Represent the Customer Experience results and findings for the business at various stakeholder forums
  • Monitor NPS program across Bupa Arabia, and coach frontline team to drive NPS implementation and improvement by owning the NPS score, setting goals, communication, continuous employee education, etc.
  • Track the service satisfaction for members using the customer heartbeat project to ensure that the feedback from this VOC channel is communicated and actioned by providers,
  • Support CX management to serve customer needs and improve customer experience
  • Support in Kaizen projects to improve CX
  • Generate insights and recommend improvement initiatives from CX measurements (NPS, Surveys, etc) to conduct analysis for further insights
  • Support in identifying root-causes of deviation in day-to-day operations to implement improvements
  • Coordinate with stakeholders in developing and ensuring business readiness plans that impact customer experience
  • Recommend actionable insights from data mining to improve customer experience.
  • Create and maintain standarized data, dashboard development and report automation.
Skills
  • Good presentation skills,
  • Good Communication skills
  • Problem solving skills

Information :

  • Company : Bupa Arabia
  • Position : Data Analytics
  • Location : Jeddah
  • Country : SA

How to Submit an Application:

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Post Date : 13-05-2024