Engagement Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Responsibilities:
Act as the primary point of contact for assigned clients, building and maintaining strong relationships.
Understand client objectives and challenges to develop tailored consulting solutions.
Conduct regular client meetings, presentations, and workshops to communicate project updates, strategies, and recommendations.
Collaborate with cross-functional teams, including researchers, analysts, and subject matter experts, to deliver comprehensive solutions.
Lead key accounts and generate new or add on business and services via cross selling
Communicates and works closely with the project/program team to ensure deliverables are understood, defined, time lined and measured for project proposals
Monitors progress towards achievement of project objectives and KPIs with effective management of project risks and opportunities.
Lead the end-to-end project management process, including scoping, budgeting, planning, executing, and closing projects within defined timelines and budgets.
Analyze and interpret data, market trends, and industry best practices to provide valuable insights and recommendations to clients.
Develop and deliver a broad range of consulting services including workplace engagement strategy and initiatives, experience design and digital solutions for the built environment.
Ensure project deliverables meet high-quality standards and exceed client expectations.
Improves and grows the efficiency of delivery processes and procedures to enhance and sustain JLL’s internal capacity and continuously improve on service delivery.
Coordinate with leadership and facilitate the development of partnerships with leading vendors and market players that provide complimentary services.

Qualifications:
Experience in consulting role in the real estate industry leading and delivering projects
The capacity for self-motivation, independent initiative and creative problem-solving
Thrive in a fast-paced, intellectually demanding and service-oriented environment
A diligent attention to detail and strong technical intuition, as well as the ability to set and manage expectations at the executive level
Excellent leadership skills with experience collaborating with cross-functional teams
Strong understanding of project management standards including procurement, change management and various other functions
Working knowledge of agile development methodologies
The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.