Service Desk Specialist

Al-Falak | Al Khobar | SA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Al-Falak with the position of Service Desk Specialist - Al-Falak which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Desk Specialist - Al-Falak below matches your qualifications. Good Luck: D

This role requires a service-oriented individual with strong communication skills and the ability to resolve technical problems....

Job Description First point of contact for users who are experiencing IT issues. This role requires a service-oriented individual with strong communication skills and the ability to resolve technical problems. The analyst will provide support and guidance to users, ensuring the efficient operation of the organizations IT infrastructure.

  • Provide first-level contact and convey resolutions to user issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route, and redirect problems to correct resources.
  • Update user data and produce activity reports.
  • Walk customers through problem-solving processes.
  • Follow up with users, provide feedback and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation, and closure.
  • Recommended procedure modifications or improvements.
  • Preserve and grow your knowledge of help desk procedures, products, and services.
Skills

Skills:
  • Strong technical skills
  • Excellent problem-solving abilities
  • Effective communication skills
  • Customer service orientation
  • Attention to detail
  • Ability to work under pressure
  • Knowledge of ITIL framework
  • Familiarity with ticketing systems
  • Troubleshooting skills
  • Time management skills
  • Time management skills

Job Details Job Location Yanbu, Saudi Arabia Job Role Information Technology Employment Status Full time Employment Type Contractor Preferred Candidate Career Level Mid Career Residence Location Saudi Arabia Nationality Saudi Arabia Degree Bachelors degree

Information :

  • Company : Al-Falak
  • Position : Service Desk Specialist
  • Location : Al Khobar
  • Country : SA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Desk Specialist job info - Al-Falak Al Khobar above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Desk Specialist job info - Al-Falak Al Khobar in 12-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 12-06-2024

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