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L1 Front Office Technician

Ericsson | Riyadh | SA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Ericsson with the position of L1 Front Office Technician - Ericsson which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information L1 Front Office Technician - Ericsson below matches your qualifications. Good Luck: D

We are now looking for a L1 Front Office Technician responsible for preventing (or minimizing impact of unavoidable) reoccurring incidents, by investigating…...

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About this opportunity


We are now looking for a L1 Front Office Technician responsible for preventing (or minimizing impact of unavoidable) reoccurring incidents, by investigating/selecting possible reoccurring incidents, classification of problems, working out and distribution of preventive actions, and tracking of those actions (or a subset of these activities).


What you will do


  • Alarm monitoring/Performance Management by supporting the organization in ensuring and driving continuous/day-to-day improvements.
  • Trouble Ticket Creation and its life cycle
  • Incident Handling
  • Handling of customer complaints
  • Handling process and remote access tools
  • Drive knowledge transfer
  • Escalation with impact analysis
  • Perform Call test with different scenarios (IDD calling/CLI Testing/Silent Calls issues, Identifying Fraud calls/Chat numbers etc.


You will bring


  • Educational Requirement: Diploma in any Technical Field
  • Good in MS office Tools.
  • Good in English communication & Team Engagement
  • Stakeholders Management
  • Fast Learner, passionate & Team player
  • Teamwork
  • Communication Skills
  • Integrity
  • Professionalism
  • Dependability
  • Cultural fit

Would you like to take a tour to “Life at Ericsson MEA”, visit short video: https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_


Information :

  • Company : Ericsson
  • Position : L1 Front Office Technician
  • Location : Riyadh
  • Country : SA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the L1 Front Office Technician job info - Ericsson Riyadh above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies L1 Front Office Technician job info - Ericsson Riyadh in 25-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 25-06-2024

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