Program Manager - Partner Experience

Program Manager - Partner Experience About Us

Tamara is the leading shopping and payments platform in Saudi Arabia and the GCC region, with a mission to empower people in their daily lives and revolutionize how they shop, pay, and bank. The company was founded by serial entrepreneur Abdulmajeed Alsukhan along with his partners Turki Bin Zarah and Abdulmohsen Al Babtain. Tamara operates out of its headquarters in Riyadh, Saudi Arabia, and has offices in the UAE, Egypt, Germany, and Vietnam. Our large, dedicated team of professionals continues to grow as we expand our reach and impact.

Serving millions of users and partnering with thousands of merchants, Tamara collaborates with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, H&M, and Farfetch, as well as local small and medium businesses. The company is backed by SNB Capital and Sanabil Investments, a wholly-owned company by the Public Investment Fund (PIF), Checkout.com, Coatue, Shorooq Partners, and Endeavor Catalyst, among others.

Your role

Were seeking a Program Manager for our Partner Experience team. As a Program Manager, you will be crucial in managing the lifecycle of projects from inception to completion, coordinating with cross-functional teams, and adapting to evolving project needs.

Drawing on your proficiency in onboarding, payments and support you will be responsible for all projects being completed on time, and meet high-quality standards. This role will also involve monitoring Service Level Agreements (SLAs) and enhancing partner experiences by tailoring projects to meet specific needs to create unique experiences only Tamara can provide.

With a proven track record of managing cross-functional teams you will collaborate with a diverse ecosystem of operations, designers, analysts, product experts, and other team members to leverage process design, dive deep into complex problems and ultimately revolutionize the way our partners grow.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented-persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Work closely with product, operations, design, finance, and legal teams to align project goals with company objectives
• Lead and manage multiple projects from initiation through completion, ensuring all deliverables
• SLA Monitoring: Track and ensure compliance with SLAs across all teams, identifying and addressing any issues that arise
• Focus on enhancing partner experiences by understanding their needs and customizing projects accordingly
• Oversee the merchant onboarding process as part of partner experience management
• Identify potential risks and develop mitigation strategies to ensure project success
• Maintain comprehensive project documentation and provide regular status reports to stakeholders
• Promote a culture of continuous improvement by identifying and implementing process enhancements

Your expertise

• Bachelors degree in Business Administration, Project Management, or a related field. A Masters degree or relevant certification (PMP, Agile) is a plus
• Minimum of 2 years of experience in program/project management, preferably in a cross-functional environment
• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Proficiency in project management software and tools (e.g., MS Project, JIRA, Asana)
• Ability to manage multiple projects simultaneously and meet tight deadlines
• Strong problem-solving skills and attention to detail
• Understanding of various business functions such as product development, operations, design, finance, and legal

Join the revolution

Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. Were proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated.

We seek self driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. Were creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for.

All qualified individuals are encouraged to apply. Job ID 4340295101