Area Manager Operations Emergency Svcs

Area Manager Operations Emergency Services
Make a difference every day

Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £230mn in 2023. Its portfolio includes managing assets, data and people across five core sectors; Transportation, Citizen Services, Space, Defence and Advisory with Purpose (AwP).

Serco operates in four major geographies: UK & Europe, Americas, Middle East, and Asia Pacific.

Your Opportunity
As a leading provider of Emergency Services dedicated to ensuring the safety and well-being of our communities. We are committed to upholding the highest standards of compliance and service delivery to ensure that our emergency response teams can operate effectively and efficiently.

Key Accountabilities (Key elements of the job)
Reporting directly to the Head of Emergency Services, the role is part of the Emergency Services Leadership Team
Leadership skills to motivate teams and drive the business to enact change.
Highly collaborative with all levels of the hierarchy, with strong influencing skills.
Ability to develop and communicate a clear vision and make informed decisions that align with the organisations mission and objectives.
In-depth understanding of emergency response protocols, disaster preparedness, risk assessment, crisis communication, and regulatory compliance.
Skill in building and managing high-performing teams, fostering a collaborative and innovative work environment, and providing mentorship and professional growth opportunities.
Proficiency in planning, organising, and executing multifaceted projects and initiatives within established timelines and budgets.
Skill in engaging with various stakeholders, including local communities, government agencies, media, and the public, to build trust and facilitate cooperation
Ability to identify potential risks, assess vulnerabilities, and develop strategies to mitigate the impact of emergencies and disasters.
Familiarity with relevant laws, regulations, and industry standards related to emergency management and the ability to ensure organisational compliance.
Capacity to embrace and implement innovative technologies and best practices to enhance emergency response capabilities and adapt to evolving challenges.
Skill in building and maintaining relationships with external partners, including government agencies, first responders, community organisations, and other stakeholders.
Aptitude for analysing complex situations, making critical decisions under pressure, and solving problems effectively to ensure successful emergency response operations

Specific Requirements (What we are looking for in our candidates)
10 years + experience in the emergency services and crisis management capability with global knowledge
Minimum of 5 years of experience in emergency services, policy development, and compliance management.
Strong understanding of local, state, and federal emergency services regulations and standards.
5+ years’ experience in the Middle East, with Saudi Arabia knowledge desirable.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Proven leadership and team management experience.
Ability to work effectively under pressure and make critical decisions during emergency situations.
Certification in emergency management or related field is a plus.
Ability to operate within the ethics and values of the Serco Group

What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.