Customer Success Manager (KSA)

About the Opportunity

The Customer Success Manager serves as a trusted advisor to clients across their region, primarily aiming to enhance the utilization of Revizto among existing clients and onboard new customers using industry expertise. The role involves strategic implementation of Revizto in various industry workflows, including training and documenting processes for each client. Key responsibilities include documentation, class building, and providing technical support. The position, covering the Middle East and Africa territory, demands high autonomy and critical decision-making. Reporting to the Customer Success Director for EMEA, this role collaborates closely with the development team to advance the application, leveraging collective industry knowledge to refine our construction and design collaboration software.

Join our passionate and talented team, where youll discover a balanced work environment that truly values our exceptional employees. Ignite your passion for tech and innovation, and together, lets make an impact that resonates throughout the industry!

Where You Will Make a Difference

• Collaborate with clients to strategize on best practices for onboarding teams and expanding Reviztos usage among both new and existing clients
• Partner with Account Managers to manage the onboarding and renewal processes for all assigned clients
• Provide technical support and liaise with the Service Team to address and resolve client issues effectively
• Develop documentation for both internal purposes and client-facing materials as needed
• Deliver technical presentations at industry events, webinars, and e-learning courses
  
Be prepared to travel approximately 30% of the time

Who You Are

• A minimum of 7 years of combined education and work experience, including at least 2 years in BIM, VDC, or Construction Technology roles, with a preference for backgrounds in Architecture or Civil Engineering
• Proficiency in industry-relevant software such as Revit, Navisworks, AutoCAD, and Solibri
• Excellent interpersonal and communication skills, fluent in Spain, very good professional proficiency in Arabic
• Capability to adapt and enhance digital workflows for the AEC industry across various scopes
• Deep understanding of the local mar ket - must have experience working on projects in the Kingdom of Saudi Arabia and experience working physically in the country would be beneficial.
• Ability to tailor communication and strategy to meet the needs of diverse audiences
Strong motivation to continuously learn about industry technology to contribute to ongoing development

Why Join Us

• Fully Remote Work
• High Flexibility
• Employee-Focused Culture
• Innovative and Collaborative Team
• Great Working Conditions