Customer Service Representative

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

As a Customer Service Representative, you will be responsible for providing a high quality of service to all internal and external customers and ensuring that product orders are dispatched efficiently and in a timely manner to achieve customer satisfaction while adhering to company policies and procedures. You will work hybrid from our Riyadh office and report to the Customer Experience Lead.

• Receive, prepare and record all order information.
• Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP
• Monitor open orders daily and make sure they are shipped
• Follow up and release all orders.
• Arrange return requirements from customers with International Customer Service.
• Ensure return credits are processed accurately and in a timely basis.
• Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders.
• Maintain good customer relations by efficient handling of orders/queries either by telephone, mail, fax or e-mail.
• Liaise with marketing, operations and demand control to interpret policy and progress product availability
• Identify customer needs and ensure the company is represented in a business-like manner at all times.
• Prepare the required report to make sure correct visibility is given to management.

You have a Bachelors degree in business administration or economics or an equivalent qualification and have already gained first experience in sales operations, order management or customer service, preferably in the medical device industry.

• You are fluent in Arabic and have a good level of written and spoken English.
• In addition you have a good knowledge of Windows Office software and have ideally already worked with SAP.
• You also bring strong coordination skills and the ability to ensure deadlines are met.
• Furthermore, you have analytical skills to analyze demand/orders and forecast/plan future tasks.
• Finally, you will bring a high level of communication skills with all stakeholders.

EOE/M/F/Vet/Disability