82563P-Resident Engineer 3

Network Engineer - Riyadh, Saudi Arabia
Fault Management (Routing & Switching)

DESCRIPTION

• Works as an on-site operational resource, typically as part of a team, to provide product specific expertise in support of the customers operational or engineering requirements.
• Works closely with customer and Juniper Technical Assistance Center to resolve issues.
• Acts as a fault management engineer for Juniper Networks support and development teams.
• Exercises good judgment in selecting methods and techniques for obtaining solutions.

KNOWLEDGE

• Maintains a professional knowledge of concepts, practices, and procedures within a Service provider environment.
• Has a good experience, product-specific knowledge, and expertise in different technologies.
• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

SUPERVISION

• Receives technical direction from multiple contributors.
• Exercises a degree of creativity and latitude.

POSITION REQUIREMENTS

• Certification: CCIE/JNCIE-SP.
• Number of experienced years: > 8
• Well situated in Fixed and Mobile BB structure and data flow/protocols.
• Flexibility to work in shifts that includes Mornings/evenings/Nights.
• Works with an operation manager/team leader and other professional services consultants providing industry leading technical services to both customers and partners.
• Understands customer’s organizational structure and be familiarized with network implementation, support processes and procedures.
• Ability to provide high degree of verification and validation techniques to obtain and operate streamline network.
• Participates in conducting regular network audits and point out weak points and solve them.
• Be a customer trusted advisor.
• Articulates network issues in a professional and cost-effective manner.
• Troubleshoots Hardware and network problems and to track JTAC critical (P1/P2) cases through out to problem resolution.
• Produces a written summary report of the status of equipment and network problems on a regular basis to the customer.
• Develops secondary skills in other products in the Juniper product portfolio such as SDWAN controller and Contrail.
• Has a good implementation skills and experience.
• Has an excellent skill in reviewing design and implementation documents.
• The candidate for should be able to demonstrate most of following skills:
  • Professional knowledge of Routing Protocols like BGP/ISIS/OSPF, Switching Networks & hands on troubleshooting of networks.
  • Professional knowledge of Layer-2 and Layer-3 VPNs MPLS applications and Segment Routing.
  • Professional knowledge of Juniper Networks SRX, EX, MX- and T-series architectures
  • Strong scripting and automation skills by the use of Python.
  • Knowledge in backbone IP/MPLS infrastructure, IGW, network services and mobile packet core for mobile operators would be a significant advantage.
  • Working in a service provider environment.
  • Strong presentation skills.
  • Excellent written and verbal communication skills are required, along the ability to guide front line Technical Support Engineers.
  • A solid customer service centric attitude is required with strong English language skills.

Desired Skills & Experience

EXPECTATIONS and CAPABILITIES

Analyze Information

• Gathers and analyzes the most critical information needed to understand problems.
• Analyzes problems and issues from different points of view.
• Readily recognizes problems requiring attention.
• Breaks down problems into manageable components.
• Determines the root cause of problems and issues.

Demonstrate Professional Judgment

• Applies accurate logic and common sense in coming to conclusions.
• Chooses courses of action that are consistent with policies, procedures, and rules.
• Recognizes the implications and risks of actions and decisions.
• Makes timely decisions on problems/issues requiring immediate attention.

Address Customer Needs

• Asks questions to accurately identify customer requirements, expectations and needs.
• Seeks feedback from customers.
• Addresses customer needs by involving the right people (resources) at the right time.
• Follows up with customers to ensure problems are solved.
• Meets customer service needs, and reports barriers.
• Secures customer Network and makes it robust.
Complete adherence to security measures and cyber security regulations.

ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world’s largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision – Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it’s downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking – where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work—their life’s work. At Juniper we believe this is more than a job - it’s an opportunity to help change the world…