Team Leader - IOO

Purpose of Position

• 
  To plan and supervise all activities of inspection services.

• Leadership and Coaching Skills
• Good communication skills
• Computer related skills
• Negotiation skills
• The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy.

Major Responsibilities

• Ensure inspection operations are further enhanced as per Company policy and client requirements.
• Monitor scheduling of inspections and ensure execution is done as per agreed execution plan.
• Assist in developing existing and new business through regular client contacts and satisfaction.
• Monitor performance and investigate any problems/complaints with a view to improvement of operations to ‘zero defect ‘as the ultimate goal.
• Act as interface between client and execution team. Work closely with BV overseas offices.
• Communicate and coordinate with clients and handle their claims and complaints.
• Maintain quality level in department and ensure key performance indicators are strictly followed.
• Maintain standards and technical capabilities to meet and satisfy demands set by the clients and / or any statutory authorities.
• Approve certificates, reports and invoices, as required within specified timeframe.
• Draft, negotiate and secure contracts for local and international clients
• Manage operations to ensure adequate efficiency, productivity and the best quality of execution
• Ensure timely and accurate reporting to customers
• Collect data on training needs; identify suitable programs, coordinating with technical auditors for nominating candidates from the team.
• Lead, coach and develop branch inspection team
• Managerial review of quality documents, files, invoices, capability matrix and job execution matrix.

Qualification and Experience

• 
  BE Mech

• 8-10 years in similar role
• Sufficient experience in the inspection of the following items.

• Communication Skills.

• English Language