Key Account Manager

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Key Account Manager will be responsible for the most important client’s account in Governmental & Private Business in KSA for establishing high degree of trust with the client’s team at all levels. The incumbent must build, maintain, and secure a long-term strong relationship with the client. The Key Account Manager will be the lead point of contact for all key client matters, anticipate the client’s needs and requirements to promote Radiometer solutions, and work within the company to ensure deadlines committed to the client are fulfilled. The Key Account Manager is expected to create opportunities to generate new business from the assigned key account and expand the relationships by continuously proposing solutions that meet its objectives.

This position is based in Riyadh and will be working in Hybrid Work Set-up. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

This position will be a part of the Commercial organization and report to the General Manager. If you thrive in a multifunctional role and want to work to build a world-class Commercial organization — read on.

In this role, you will have the opportunity to:

• Build account map for key client to provide a holistic view and better understanding of the internal process and roles/ responsibilities of the different people within the client, and the relationship between them e.g., the decision maker, influencers, blockers, buyers, etc.
• Acquire a thorough understanding of the key client needs/ requirements and driven situation.
• Expand the existing relationships at all levels within the key client by continuously proposing solutions that meet their objectives.
• Establish the appropriate network of contacts within the client’s team and develop trusted relationships with them to ensure they do not turn to competition.
• Ensure the correct products and services are delivered in a timely manner.
• Serve as the link of communication between the key client and internal teams.
• Resolve any issues and problems faced by the client and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Ensure high levels of customer satisfaction as well as up-sell and cross-sell potential to maximize share of wallet.
• Coordinate pre-sales and post-sales follow up.
• Achieve weekly and monthly KPIs.
• Key Account Analysis.
• Monitor market trends, pricing, and competition; and provide regular feedback.

The essential requirements of the job include:

• University Graduate in Laboratory Technology, Biochemistry, Health Science, Medical Technology, Clinical Pathology or equivalent, along with specialization in Business Administration preferred.
• 10+ years of relevant experience in the medical diagnostic industry preferably in POC or Lab environment.
• Strong networking, inter-personal and stakeholder management skills.
• Experience with MS Office, Miro, and CRM.
• Travel: up to 25%
• You have strong track record of success within key account management, ideally within the Lab medical device / med-tech industry in KSA.
• You possess excellent effective communications/ presentation, follow-up, administrative, organizational & interpersonal skills.
• You demonstrate the ability in problem-solving and negotiation.

Hybrid Work Set-up:

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.