ServiceNow System Administrator

We are looking for a skilled ServiceNow System Administrator responsible for the following tasks:

1. System management, maintenance, and solving problems and malfunctions.:

• Complete system management in all environments (experimental and production).
• Ensure the availability of parent company support.
• Performing regular maintenance of the system .
• Ensure high availability of the system.
• Solve any problem that appears in the system.
• Returning the system to its normal state before the problem appears. Ensuring the availability of backup copies of the system.
• Analyzing problems and their causes.

2. Implementing system requirements and modifications

• Implementing any requirements on the existing services in the system and ensuring their quality and effectiveness (end-to-end process).
• Incident & Service Request Management
• Problem Management Process - Change Management process.
• Knowledge Management
• Asset & Service Configuration Management process
• Service Catalog Management
• Configuration Management
• Service Level Management process.
• Service Reporting process.
• Modifications and improvements to any requirements of the system in general According to requirements.
• Modifications, and improvements to Forms or Templates
• Modifications and improvements to procedures and templates.
• Interfaces and user experience
• Build templates for reports as needed
• Preparing alerts and messages as required and b
• Make the required updates

3. Interconnections and APIs

• Azure Active Directory - Connect the system with
• Connecting the system with other systems
• As needed APIs - Providing application programming interfaces

4. Improvements to procedures and processes

• Conduct periodic evaluation and improvements to the system
• All the below related to ServiceNow system.
• In alignment with ITIL - providing recommendations and assistance to improve
• procedures and processes in accordance with ITIL Framework 4
• The paths strategic objectives
• ITSM Responsibilities and Roles (SLAs) and Service Level Agreements (KPIs) -
• Improvements to KPIs
• Complete and groups
• Implementing and implementing recommendations on the system

5. Configuration and testing

• Conduct the necessary configuration, tests, and user experience tests on the test environment.

6. Delivery

• Start-up and maintenance of the production environment
• Handing over all systems and documents

7. Training and knowledge transfer

• Training the specialized team on any new changes in the system.
• Providing the necessary brochures and materials to transfer knowledge to the relevant team.

Candidate must have a experience of 2-5 Years and willing to relocate.

Job Type: Full-time