Customer Experience Consultant
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Devoteam with the position of Customer Experience Consultant - Devoteam which was opened this.
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As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every…...
Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.
With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.
Creative tech for Better Change.
http://www.devoteam.com
As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
Responsibilities:
- Conduct thorough assessments of current customer experiences across all channels and touchpoints.
- Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
- Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
- Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
- Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
- Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
- Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
- Lead training sessions and workshops to educate teams on CX principles and methodologies.
- Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
- 2 - 5 years of experience
- Analytical and problem solving skills
- Customer Journeys Modeling
- Excellent Communication Skills
- Consulting background
- Bachelors Degree in Media, Marketing, Business administration or any related field
Information :
- Company : Devoteam
- Position : Customer Experience Consultant
- Location : Riyadh
- Country : SA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Consultant job info - Devoteam Riyadh above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Consultant job info - Devoteam Riyadh in 18-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 18-05-2024
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