Associate Director, Global Implementation

JOB SUMMARY

• The Implementation Manager is responsible for the client management throughout the implementation process and is the single point of contact for the client during that phase. He/she also provides support to Corporate Commercial and Institutional Business (CCIB) & TB Sales to help them secure business. This involvement can be in the form of participation to meetings with the client, requirements analysis or assisting the TB Sales in solution design. He/she also provides feedback on client requirements/needs and marketing campaigns to increase the uptake and utilization of the Channels
• He/she could be involved in supporting the RFP process and actively engaged in solution design, participate in client workshop and presentations.

RESPONSIBILITIES

• The scope of this role will cover the following activities:
• Execute deals taking into consideration internal process and governance whilst maintaining the agility to tweak the workflow / plan to deliver a deal / product
• Complete client implementation within the agreed timelines.
• Meet most of the key milestones agreed with the client
• Complete implementation within budget
• Achieve all the client’s expected benefits
• Communicates implementation progress to Stakeholders
• Active engagement in solution design
• Participates to client meetings/workshops/Conference calls.
• Support RFP/RFI process
• Feedback to the Channels team client feedback and requests for enhancement.
• Support new functionality testing
• Support/ coordinate client testing
• Participate to Channels roll out campaigns
• Participate to conversion campaigns
• Participate to utilization campaigns
• Respond to issues/requests escalated by CSG
• Provide advice to the client post implementation
• Strong technology affinity, curiosity and familiarity of disruptive innovations
• The candidate will adopt best practices and a structured approach towards project management for above scope.
• Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [South region’s CCIB implementation portfolio] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; while ensuring compliance to group policies and procedure relevant to the role] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

OUR IDEAL CANDIDATE

• Minimum of 4-5 years’ experience in Transaction Banking and client facing
• Client focused mindset
• Computer competency and technology background is preferred.
• Effective interpersonal and communication skills – verbal and written with ability to engage effectively with stakeholders at all levels (internal and external)
• Exceptional collaboration skills and ability to work effectively in a team
• Ability to work under pressure, multi-task, operate with a sense of urgency and deliver to tight deadlines
• Sound analytical skills to identify emerging risks, analyses reports and identify issues
• Good product/processes knowledge relating to channels.
• Well organised with strong ability to exercise careful judgement, prioritise appropriately & work independently
• Strong ability to problem solve and sense of ownership to follow through matters
• Drive for growth & learning

Role Specific Technical Competencies

• Computer competency and technology background is preferred.
• Effective interpersonal and communication skills
• Understanding of ERP system like Oracle/SAP
• Project Management
• Sound analytical skills
• Payments infrastructure
• Cash Management

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers