Guest Experience Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Guest Experience Supervisor

The Four Seasons Hotel Riyadh is looking for a Guest Experience Supervisor. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms Division, the Guest Experience Supervisor works across disciplines to deliver an exceptional experience.

Responsibilities:

• Actively pursues chances to create guest-centric experiences throughout all facets of the hotel.
• Manage the guest journey of our top VIPs, suite guests and Four Seasons Elite guests pre, during and post their stay.
• Review daily arrivals and departures to ensure proper handling of VIP and return guests.
• Assist the Guest Experience Manager (GEM) by managing our Elite inbox, ensuring dedicated Elite guest email and phone lines are monitored during office hours. Handle Elite guest bookings and inquiries promptly and accurately, adhering to program standards.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Preferred Qualifications and Skills:

• Previous high end hospitality experience.
• Must be well organized and used to working in a multi-tasking environment.
• Must be able to stand for the scheduled shift.
• Require reading, writing and oral proficiency in English language.
• Ability to work effectively under pressure and teamwork.
• Strong organizational and self-guided multi-tasking skills.

We look forward to receiving your application!

Learn more about what it is like to work at Four Seasons, visit us:

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