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Customer Support Engineer

Trapeze Group Limited | Riyadh | SA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Trapeze Group Limited with the position of Customer Support Engineer - Trapeze Group Limited which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Engineer - Trapeze Group Limited below matches your qualifications. Good Luck: D

This role is a Customer Support Engineer role based in our Riyadh office. The role will be required to work with the Operations Manager and is required to…...

Job Summary: This role is a Customer Support Engineer role based in our Riyadh office. The role will be required to work with the Operations Manager and is required to provide technical support for a software product, as well as to hardware supporting system, that is in use by a large government organization. Job Description: Role Objective To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along with testing and deployment of software changes and new releases. An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met. Key Role Responsibilities
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Responsible to work in 24x7 shifts.
  • Improve customer service, perception, and satisfaction.
  • Provide customer focused technical support for all installation, upgrading and maintenance activities.
  • Respond to customer Requirements/issues quickly and efficiently and ensure that SLAs are met.
  • Understand customer expectations and address their requirements to maintain customer satisfaction.
  • Proactively monitor and maintain customer systems to help meet contracted SLAs and up-time targets.
  • Provide onsite support for all requirements and issues at customer site including installation of Telecom, CCTV, and ITS (Intelligent Transpiration System) devices.
  • Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time.
  • Proactively support the management team to achieve Trapeze Saudi Arabia goals and identify opportunities for improvements.
  • Communicate to both customers and colleagues in a professional, clear and respectful manner.
Skills and Experiences
  • Bachelor of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, or a similar technical field will be highly regarded.
  • Certified in Redhat Linux and Microsoft Windows administration and management.
  • Knowledge on Database environments such Oracle, MSQL
  • Minimum 4-5 Years solid experience in technical hands-on support roles:
  • Working Experience with Transportation solutions like AVM and Journey planner
    • Working Experience with Transpiration Devices installation and support
    • Experience in VMware Administration and Management
    • Experience in Redhat Linux
    • Supporting large systems with many users
    • Supporting Java based applications.
  • Ability to understand and support issues related Telecom equipment (In-built mobile terminal devices).
  • An ability to interpret technical architecture of infrastructure services.
  • Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable.
  • Experience following ITIL processes for Incident management and Change & Release management.
  • Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies.
  • Ability to develop and comprehend concepts and learn new skills quickly and thoroughly.
  • Previous experience working with large government projects.
Highly Desirable qualifications or experience
  • Degree or Diploma in Electronics and communication Engineering.
Remuneration:
  • A competitive remuneration package is offered including base salary + accommodation allowance.
  • This position is eligible to participate in the Company Long Term Bonus Scheme based on Trapeze Group Middle East’s annual growth and performance.
Worker Type: Regular Number of Openings Available: 1

Information :

  • Company : Trapeze Group Limited
  • Position : Customer Support Engineer
  • Location : Riyadh
  • Country : SA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Engineer job info - Trapeze Group Limited Riyadh above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Engineer job info - Trapeze Group Limited Riyadh in 22-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 22-05-2024

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