Field Service Manager – Middle East

NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.

Job Summary:

• Manage all NOV FGS Field Service activities for all projects executed in the Middle East, covering the Oil & Gas, Chemical & Industrial and Marine & Offshore market segments. Responsibility to cover all FGS products, including spoolable pipe, jointed pipe (linepipe and downhole), tanks, and structures – both onshore and offshore applications.
• Act as focal point for all Field Service-related issues and questions for ME projects – both for NOV-internal and NOV-external communications.
• Lead and manage all Field Service teams in the Middle East.
• Final responsibility for availability and working capacity of all ME Field Service-related assets (tools, equipment, consumables, spare parts, vehicles, etc).
Visible and regular presence in all Middle East countries with Field Service teams.

PRIMARY RESPONSIBILITIES:

• Review work schedules and project forecast with aim of planning and assigning resources on time and within budget.
• Follow-up with the Customer and Field Service teams working throughout different locations in ME to ensure that projects are being executed efficiently and to plan.
• Ensure all service based invoicing is completed in a timely manner.
• Liaise with Sales and Operations teams to ensure timely responses during project execution.
• Interface with global field service teams on Middle East projects or potential resource needs outside of the Middle East
• Plan & Maintain inventory for repair materials, installation tools at FGS Oman & FGS KSA.
• Set-up and expedite cross-training and certification programs for FGS Field Service Team in ME.
• Ensure that installation is carried out in compliance with installation procedures satisfying client & FGS safety requirements.
• Provide technical information to customers during pre-job inspections, site inspections & during installations.
• Ensure that all stated requirements in alignments sheets, stress analysis reports, support drawings are implemented at site.
• Provide relevant inputs to procurement team to issue purchase orders related to field installations & repairs.
• Plan manpower allocation to various sites. Project manpower requirement and implement necessary changes as needed.
• Attend client meetings to understand installation, repair job requirements and provide most efficient solution.
• Prepare site installation procedures, site visit reports, repair plans, monthly invoicing reports for field service team.
• Track all Field Service activities in CRM.
• Co-ordinate with FGS Technical, QC & Operations team & provide site feedback for installed products. Highlight site concerns if any at earlier stages.
• Monitor and effectively communicate Field Service P&L for the ME to leadership.
• Engage in process enhancements and development for all facets of product installation.
• Travel to various job sites as and when needed. Attend all relevant client meetings.
• Provide feedback to leadership on the development of all service related agreements.
Track and monitor all product installations and prepare and develop appropriate customer installation reports. Responsibility over managing field service databases.

BEHAVIORAL SKILLS/COMPETENCIES:

• Computer literacy using Microsoft Word, Excel, PowerPoint.
• Good understanding of alignment sheets, stress analysis reports and support design.
• Understanding of international codes & end user specifications.
• Safety conscious always
• Strong financial acumen
Ability to understand and follow P&ID drawings.

EXPERIENCE/EDUCATION/SKILL-SET REQUIRED:

• Five (5) years’ experience as a Field Service Representative
• Bachelor’s degree in engineering, or equivalent
• Able to travel at short notice.
• Excellent communication skills (verbal and written)
• Must be detail-oriented with good organizational skills
• Self-motivated with the ability to work independently
• Excellent performance record in current position
• Previous experience in Non-Metallic piping preferred.
• Comfort in utilizing CRM platforms.
• Ability to be able to present and speak in group settings.

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